"Photo View" not showing events on my iPhone6

[Eric]

I noticed an issue with Photo View not showing my events on all mobile browsers. I have an iphone6 and I tried Safari, Chrome & Firefox. It is like the events are there cause I can scroll but it is like they are hidden. I can get them to show up if I click the “Previous Events” button and then go back to “Upcoming Events”. Seems kind of strange, not sure if it is something on my end or a bug.

I tried to get a couple screenshots that help illustrate the issue. You will see that one is showing the scroll bar and the other you can see the URL i tried to click on.

I can verify that everything is working fine on desktop.

[Cliff]

Hi, Eric.

I visited http://jadepresents.com/events/photo/ with Google Chrome’s device emulator and it worked just fine for iPhone 6 in both portrait and landscape modes: short video of my testing

However, I got the same results as you when I tested on my iPhone 7 Plus, iPad Air 2, and iMac Safari browsers. I also noticed really slow initial page load times on each browser.

I wasn’t able to reproduce the issue on my own testing site, and I haven’t seen others report this issue, so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Eric]

Thanks for the reply Cliff. I noticed my emulator worked fine as well, it was on the actual phone that was giving me the issue. I went ahead and disabled photo view for now until I can get some time to go through the steps in your testing guide.

Since “Photo View” doesn’t show venue or city details it isn’t a great view for our customers as we sometimes have the same artist/band in different cities.

As for the slow page load I noticed that as well… more so on mobile than desktop. I did some digging and found there is quite a bit of JS and CSS not getting minified so I am going to try and fix some of that in the near future.

Thanks again!

• This reply was modified 9 years, 3 months ago by Eric.

[Cliff]

Thanks for the update, Eric.

You could reference our Themer’s Guide if you wanted to override Photo View or other templates to your liking. Or a filter may be available too.

I hope you get to the bottom of this. Feel free to open a new thread if you run into any future issues.

Have a good Friday. 🙂

[Author]

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