Performance in MonthView

[Peter Meyer]

Hi all,

I’ve updated your product “The Events Calendar PRO” to Version 3.11.1 and the performance is not acceptable as it takes more than 40 sec to load the month view of your calendar.

See
http://www.hugo-info.de/events/
http://t.co/CzHKRYPQmV

Thank you for help.

Regards
Peter

[Nico]

Hi Peter,

Really sorry to hear about the issue you are having 🙁 I’ll help you out to make this right!

First of all, Does downgrading solves this? Have you tried updating you site in a staging server?

In the browser console I see the following error in the URL you shared: <b>net::ERR_INCOMPLETE_CHUNKED_ENCODING</b>, and the view is not loading at all. Please take a look at this. Do you have other views enabled for events? Do you have Month View Cache enabled – you can check on that at Events > Settings > Display? Does changing that setting affects this issue?

Another thing, Can you access your php error log files? I would also appreciate if you could share your system info with me (mark you reply as private if you do so).

Sorry for the amount of questions asked, but we haven’t heard of similar issues with 3.11.1 update so just trying to figure out where this is coming from,
Best,
Nico

[Peter Meyer]

This reply is private.

[Nico]

Hi Peter,

Thanks for following up!

I cleared out your credentials as we are not allowed to login into client sites. Sorry if my follow-up was a bit overwhelming, I’ll try to reformulate them in a less technical way.

– Can you try to re-install the previous version of the calendar that was working fine on your site?
Please checkout describing manual update process.

– Have you tried updating you site in a staging server?
A staging server is a ‘test server’, where you can make changes without affecting your live site. It’s always recommended to have a staging site to test updates first.

– Sharing your system information. This is super simple, check the process in this article: Sharing your system info.

– Please contact your server provider and ask for the php error log. Also ask about possible reasons your site is generating a net::ERR_INCOMPLETE_CHUNKED_ENCODING error.

Please let me know if you feel comfortable with the questions now,
Best,
Nico

[Support Droid]

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