PDF ticket not being attached to tickets emails.

[Callum]

Hi,

I just uploaded the new PDF tickets plugin that you sent an email about earlier today. I have installed and activated it, and completed a test order. However, no PDF was attached to the tickets email. Instead, it is as it was before.

I can see the PDF tickets now on the attendees page, so I know the plugin is doing something. But would really like to send them automatically in emails if possible.

What should I do to achieve this?

Last year, I completed the actions in this thread as a workaround: https://theeventscalendar.com/support/forums/topic/ensure-tickets-sent-to-customer-print-easily-on-a4/

Should I now reverse those? Will it work then?

Thanks very much,

Callum

[Jennifer]

Hi Callum,

I’m sorry the new version isn’t working for you! Can you try testing this in a default environment with just the events plugins and the PDF extension enabled (and a default theme like 2017) to see if it’s working there? If you don’t have a testing site, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Can you please share your system information with me as well?

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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