Ensure tickets sent to customer print easily on A4

[Callum]

Hi there,

How can I ensure that tickets that get sent to customers are easily printable on a single A4 page each? At the minute, if a customer orders multiple tickets they all appear in an email feed that when printed puts the tickets one after each other and so they end up being split in strange places and QR codes being cut off between pages etc.

It would be much easier for customers if each ticket always printed as a separate page. Is this possible? E.g. By sending a template as a PDF or similar? At the minute, as each ticket is in the body of an email they can’t be downloaded as individual tickets either.

How would I do this? I can email over an example email sent to me by a customer if that helps to clarify what I’m asking above. However, the attached screenshot gives you an idea of what I mean.

Thanks!

Callum

[Andras]

Hello Callum,

Thanks for reaching out with this issue and I’m sorry it is causing you trouble.

I have tested this now extensively and though some code is in place to add a page break after every event and ticket, somehow it doesn’t kick in. I’ll mark this issue for fixing.

If you need this fix faster then this is what you can do:

1. Copy this file:

wp-content\plugins\event-tickets\src\views\tickets\email.php

to this folder:

wp-content/[your-theme]/tribe-events/tickets/email.php

2. Open it for editing. Line 236 should look like this:

$break = 'page-break-before: always !important;';

Remove the space after the colon like this:

$break = 'page-break-before:always !important;';

3. Save and done.

Please check if this solves it for you and let me know.

Thanks and cheers,
Andras

[Andras]

You might also be interested in this extension:

https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/

Cheers,
Andras

[Callum]

Thanks Andras! That’s super helpful!

Callum

[Andras]

You’re welcome! I’m happy I could help.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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