Ordering of multiple tickets for an event causes tickets to disappear

[Eric Drury]

After upgrading to Event Tickets 4.6, I tried to use the new drag and drop ordering feature for the tickets. This caused a couple tickets to disappear. The ticket data in the database was apparently corrupted by the new plugin version.

[Jaime Marchwinski]

Hi Eric,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue after upgrading to Event Tickets 4.6.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?  I see that you have provided us with your system information, but could you provide us with an updated version, with the plugin versions that you are using when you are experiencing this issue?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Eric Drury]

An incompatibility exists between the Event Tickets 4.6 plugin and the Post Type Switcher 3.0.0 plugin (https://wordpress.org/plugins/post-type-switcher/).

If the Post Type Switcher plugin is active and I try to set the display order of my tickets, one or more tickets disappear from an apparent database corruption.

[Jaime Marchwinski]

Hi Eric,

I’m glad to see that you have at least been able to isolate where the issue is occurring.  It looks like that plugin hasn’t been updated in over a year, and it also has not been tested with a recent version of WordPress.

You are welcome to reach out to the plugin developers and see if they can assist you with your issue, or find another solution without it.

Let me know your thoughts!

 

Thanks,

Jaime

[Victor]

Hi Eric!

Just wanted to share with you that we release (for the Week of 19 November 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-19-november-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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