Notifcations _URGENT

[Donna]

Is there a way to have WP send an email with the attendee details and ticket field sets. I cannot have the staff login to wordpress to get the information each time someone signs up for something. I was ready to go live with this in the morning and will have to switch to EventBright if this does not work, something I do not want to do 🙁

[Geoff B.]

Good evening Donna and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes. You can do just that with the following extension: https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

From there, you will simply need to make sure that the WooCommerce order email gets BCCed to the email addresses of your choice.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Donna]

Great thanks I have it set up. Please see attached, why is it sending a security code.
Also i turned tickets off, but it is still sending one.

Donna Tanner | Director of Communications
Abacus Jasper’s Restaurant Group
8100 Dallas Parkway, Ste. 111 | Plano, Texas 75024
p. 214.619.3516 | c. 469.867.3681 | f. 214.716.2121
http://www.kentrathbun.com

[Geoff B.]

Good afternoon Donna,

Thank you for writing back.

For some reason I am unable to see the attached image.
Would you mind resending it via the forum post (not the email) or perhaps using a Dropbox or Google Drive link ?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Finally could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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