No second drop down menu when importing

[Tod Hardin]

When I go to the import screen, I am not getting the second option to select where to import from. I have tried deleting and reentering my license keys and I have also updated WP to the most recent version. By doing these things I was able to get it to work on our dev site, but I cannot get it to work on our live site.

-Veronica

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/new-import-blank/

[Andras]

Hey Veronica,

Thanks for reaching out! I’m sorry you are having this issue.

I’m not quite sure what is causing this, so there are a couple of things we can do.

As first, please share your system information with me so I get a better picture of your environment.

Open the console in your browser (Ctrl + J) and go to the Events > Imports page where you have this issue. Select what you would normally in the dropdown and see if there are any error messages appearing in the console. Send them to me if they do.

Since the user in the other thread reported that re-installing WordPress manually helped him, you can give that a try. (1. download WP from wordpress.org; 2. log in to your site via ftp 3. upload all content of the unzipped WordPress file except the wp-contents folder.) Or go to Dashboard > Updates and run a re-install.

If this still doesn’t help, then try doing a full conflict test to see if any plugins are influencing this.

You can try reinstalling The Events Calendar plugin. Only reinstalling that is enough as that handles Event Aggregator. (1. Deactivate; 2. Delete; 3. Install: either manually upload or search for it under Plugins > Add new)

Let me know what you find.

Cheers,
Andras

[Tod Hardin]

Hi András,

Thanks for your response. I have been sidetracked, so I am handing this off
to a developer. Hopefully he’ll be able to sort it out, but I’ll be in
touch if not.

Thank you!

Veronica

—

*Veronica Williams*
Crowd | Account Manager
t: (313) 638-2001 | e: [email protected] | w: http://www.thisiscrowd.com
Connect with us: Twitter | G+
| LinkedIn
| Facebook

[Andras]

Sure thing Veronica.

I’ll keep this topic open for now, so you or the developer can get back in touch with us if needed.

If there is no activity on this thread for 3-4 weeks then it will be automatically closed. In this case just simply open a new thread with the details of your issue.

Good luck with your project!

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts