No Option for Recurring Event

[Kevin Halterman]

I purchased Events Calendar PRO and I still have no option to set events to recurring.
All I see is-
ADDITIONAL FUNCTIONALITY

Looking for additional functionality including recurring events, ticket sales, publicly submitted events, new views and more? Check out the available add-ons.

Events calendar and Events calendar PRO are both installed and activated.

[Patricia]

Hey Kevin,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with that!

Can you please access your Dashboard and head over to Events -> Settings -> Licenses and make sure that your Events Calendar PRO license is in place? If the license key is missing, please access your account, copy the license from there, paste it to your site and save the changes.

You will find further information about how to find and input your license key in our Knowledgebase.

If the issue persists, please share your system info with us so we can further investigate your case.

Regards,

Patricia

[Kevin Halterman]

Patricia, the license key was the first thing that I checked. I did notice that when i create a new event, the recurring options show for a split second, then disappear. This is the only reason that I upgraded to PRO and it’s very frustrating. Tried disabling plugins, still no luck.

[Patricia]

Hi Kevin,

Thanks for sending us further information on this! I’m sorry to know you are still experiencing this problem.

Can you please confirm that this is the section that disappears from your event submission page after a few secs? Can you please confirm that all of your plugins are up to date?

Also, I would suggest you to use Chrome Developer Tools to spot any console errors in your site. Access the page where you are experiencing this issue (using Google Chrome) and press F12. After that click on the Console menu and send us a screenshot / let us know if you see any errors in there. You will find further information about Chrome Developer tools here.

If you see any errors in the console, I would suggest you to run a Conflicts Test by temporarily deactivating all of your plugins (except The Events Calendar) and changing your current active theme to another one like Twenty Seventeen and let us know if the issue persists after that.

I hope this helps! Let me know your test results and I’ll be happy to further investigate your case if necessary.

Regards,

Patricia

[Kevin Halterman]

Patricia,
The “Schedule multiple events” button shows while the “add new event” page is loading but then disappears. I’ve attached some screen clips. I am also using EC PRO on another site and the functionality is working.

[Kevin Halterman]

Patricia,
I just noticed this “display: none;” in the CSS for that recurring section. Any idea why that is there? See attached image.

[Patricia]

Hi Kevin,

I’m not sure what is causing your recurrence rows to be hidden, probably a theme conflict since you disabled all other plugins and the issue persisted.

To solve the problem, you can override this CSS rule by adding the following code in your theme’s style.css file:

.recurrence-row .tribe-recurrence-exclusion-row {
  display: table-row !important; 
}

I hope this helps! Please let me know if you need anything else in the mean time!

Regards,

Patricia

[Kevin Halterman]

Unfortunately, that custom CSS did not work, I’ve emailed the theme creator for support.

[Patricia]

Hi Kevin,

I’m sorry to know that this custom CSS didn’t help you, we are probably missing one of the class selectors that is being modified by your theme.

Could you please try this code and let me know if it helps?

tr.tribe-datetime-block {
    display: table-row !important;
}

If the issue persists and for some reason your theme developer doesn’t help you to find a solution, please let me know so we can investigate different class selectors to solve your problem.

Best Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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