My new key doesnt work

[Patricia]

Hi. My new key doesn’t work on my WP panel. I recently bought it yesterday but on my panel is showed the attached message ” is not valid”. Can you please help me or support me? thank you for your attention.

[Hunter]

Hey Patricia,

Sorry to hear about the invalid license key error. I compared the screenshot (which was removed to protect your license key) and it matched what we have in our records. If you haven’t already, check out our Finding and inputting your license key KB article to see if you possibly missed something.

Also, can you please confirm you’ve followed the steps outlined in our Testing for conflicts guide?

You may also want to contact your hosting company to see if they have any insight as to why your site is having troubles connecting to theeventscalendar.com during it’s attempt to confirm the license key.

Keep me informed and we’ll continue investigating. Thank you and have a good day!

[Patricia]

Hi there Hunter, It seems that i had a mistake buying the wrong plugin, my first purchase was the “Events Tickets Plus”, thats the plugin that I need, but i have just realized that I bought “Events Calendar Pro”, can u help me telling me the steps i have to do to solve this issue?

[Hunter]

Hi Patricia,

Sorry to hear about the mixup. You can visit our Refunds page and we’d be happy to assist you 🙂

Let me know if you have any more questions!

[Patricia]

Hi there! I bought the correct plugin, have a similar issue, y paste my licence key, and it tell me its ok, but just in seconds the past licence number appears and it isnt saving the new one

[Hunter]

Hey Patricia,

Sorry to hear about the troubles. If you need a refresher, please refer to our Finding and inputting your license key guide.

Additionally, can you please hit the ‘Save Changes‘ button after entering your license key and send a screenshot of the success/error message it gives you?

Thanks again and I look forward to your response. Have a great weekend!

[Hunter]

Also, can you please send over the license key you’re attempting to input and save as a private reply? Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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