My main navigation menu Never Finish loading the Page after Activate the plugin!

[Luis]

Hello, I am testing the plugin here in my website http://webtest.design106.com, but I couldn’t because it exist some incompatibility with my theme, I test every plugin i have and as soon as i activate the plugin the pages after selecting some menu in the main nav bar they never finish loading a new page and even, after I deactivate it everything works OK, I am a premium member and I have the pro version, thing is when I activated the free and last version (4.4.0.1) for the calendar this happens every time, please help me with this issue, I need to have this fixed asap to deliver to a client.

Thanks!

[Luis]

Any help please?

[Hunter]

Hi Luis,

Thank you for your purchase and sorry to see you’re having issues. As much as I’d love to troubleshoot this conflict with you, we’re simply unable to provide support for conflicts with custom themes and plugins by other authors. For what we are able to cover, please review our What support is provided for license holders? Knowledgebase article.

I’d start by making sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. Another tip is to right-click your mouse and open the ‘Inspect’ tool to see if any errors display in the browser console. If any errors do display in either location, feel free to share them with me and I’d be happy to further investigate.

Sorry again I can’t do more in this instance and if things get out of hand, we have a list of customizers that can help further assist.

Thanks for understanding and best of luck resolving the conflict. Cheers!

[Luis]

This reply is private.

• This reply was modified 9 years, 4 months ago by Luis.

[Hunter]

Hi Luis,

Did you notice any errors from your last round of testing? If so, please share them with me so I can compare them to any known issues.

You are definitely within the 30-day window to get a full refund, so if that’s the path you’d like to go, please visit our Refunds page and we’d be happy to process that for you.

I’m not a developer for the plugin, so I cannot answer why our plugin relies heavily on AJAX as you say. If you’d like to see things done in a different way, our UserVoice Feature Ideas is the best place to voice these concerns.

Take care 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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