My events page is not working properly

[Chris Reynolds]

Good day!

It seems that the events page of my site is not working properly, it’s showing the loading icon like forever https://bicyclist.xyz/events/. I have tried updating the plugins but that seems not to work so I have reverted it again to my backup point but still the issue persist. Please advise and help.

Thank you!

[Jeremy]

Hi Chris,

Thanks for reaching out to us! I’d be happy to help you 🙂

I noticed there are quite a lot of plugins installed on your website and there might be a conflict somewhere. Can you deactivate all plugins (except for The Events Calendar ones) and see if that makes a difference? Then, can you switch back to the default theme (Twenty Seventeen) and check again? Ideally, you would run those tests on a staging environment. Also, I would recommend you to read our Knowledgebase article about Testing for Conflicts before doing those tests. To help you troubleshoot that issue quickly, you can use a tool such as Plugin Detective.

Please let me know how it goes,

Cheers,
Jeremy

[Chris Reynolds]

Hello!

I just deployed a staging site, but it seems that the events in the staging site is working okay (not stuck up with a loading icon). I haven’t yet tried switching to the default wordpress theme or deactivating plugins in the staging site since when I looked in the events page it is okay. The issue seems to be happening only in the live site.
Staging LINK: http://bicyclistalpha.staging.wpengine.com/events/

[Chris Reynolds]

Hello!

Additional info is that, when you viewed the events page in the live site as “List” you can see the events but if viewed as maps the loading icons is stuck. And I’ve also noticed that the maps doesn’t have the pins on it, this might be the one causing the problem? since in the staging site the pins are present on it.

Live: https://bicyclist.xyz/events/map/
Staging: http://bicyclistalpha.staging.wpengine.com/events/

Thanks!

[Jeremy]

Hi Chris,

It’s a little bit strange that your staging site is working whereas the live site still has a problem. Can you confirm both versions have exactly the same plugins activated, with the exact same versions?

Also, we released yesterday new versions for The Events Calendar (4.6.19) and Events Calendar PRO (4.4.28). Could you update your website with those recent versions? Maybe that would help solving your issue.

Cheers,
Jeremy

[Chris Reynolds]

Hello Jeremy,

Yes, both staging and live site have the exact same Events Calendar Plugin version 4.6.18 & Events Calendar PRO 4.4.26.

I have now updated the events calendar and PRO plugin to the latest version but still the issue persist. I am also confused since the staging site is a full copy of the live site. Please help, thanks!

[Chris Reynolds]

Additional Information:

However, if you view the events as “day” it does show the events now without the loading icon and it also shows the footer of the site.

LINK: https://bicyclist.xyz/events/today/

[Jeremy]

Hi Chris,

Hum that’s weird… I imagine both websites (live and staging) are hosted with the same company? Could you share with me the System Information of your staging website?

Also, your issue might be cache-related. Could you purge all caches on your live website?

Waiting for your reply,

Cheers,
Jeremy

[Chris Reynolds]

Hello,

Yes, both staging and live are being hosted with WPEngine. The staging was easily deployed using WPEngine staging deployment feature so it is a complete copy of the live site.

I already have purge the caches in the site but still it didn’t fix the issue.

Here is the system information of the events plugin in the staging site:

Home URL
http://bicyclistalpha.staging.wpengine.com
Site URL
https://bicyclistalpha.staging.wpengine.com
Site Language
English
Character Set
UTF-8
Name
wptangerine
Email
[email protected]
Install keys

events-calendar-pro = 23df################################16a9
events-community = bb7e################################feee
tribe-filterbar = d5bc################################b5a0

WordPress version
4.9.6
Permalink Structure
https://bicyclistalpha.staging.wpengine.com/%category%/%postname%/
PHP version
5.6.31-4+wpengine10
PHP

max_execution_time = 3600
memory_limit = 512M
upload_max_filesize = 50M
post_max_size = 100M
display_errors = On
log_errors = 1

Server
Apache
SAPI
apache2handler
Plugins

Gravity Perks version 2.0.6 by Gravity Wiz(http://gravitywiz.com/)
Gravity Forms version 2.3.2 by rocketgenius(https://www.rocketgenius.com)
Brizy version 1.0.14 by Brizy.io(https://brizy.io/)
ADS PRO – Multi-Purpose WordPress Ad Manager version 3.43 by Scripteo(http://codecanyon.net/user/scripteo)
Categories Images version 2.5.4 by Muhammad Said El Zahlan(http://zahlan.net/)
Contact Form 7 version 5.0.2 by Takayuki Miyoshi(https://ideasilo.wordpress.com/)
Count Posts in a Category, Tag, or Custom Taxonomy version 3.1 by bitacre(http://shinraholdings.com)
Custom Related Posts version 1.4.1 by Bootstrapped Ventures(http://bootstrapped.ventures)
Date Field Conditional Logic for Gravity Forms version 1.1.0 by Adrian Gordon(http://www.itsupportguides.com)
WooCommerce Single Product Page Builder version 4.0.2 by SiteSao Team(http://sitesao.com/)
Duplicate Post version 3.2.2 by Enrico Battocchi(https://lopo.it)
Envato Market version 1.0.0-RC2 by Derek Herman(https://valendesigns.com/)
The Events Calendar PRO version 4.4.26 by Modern Tribe, Inc.(http://m.tri.be/20)
EWWW Image Optimizer Cloud version 4.2.1 by Shane Bishop(https://ewww.io/)
Instant Articles for WP version 4.0.6 by Automattic, Dekode, Facebook(https://vip.wordpress.com/plugins/instant-articles/)
Gillion Extras version 1.0.0 by Shufflehound(http://shufflehound.com)
GP Better User Activation version 1.1.4 by Gravity Wiz(https://gravitywiz.com/)
GP eCommerce Fields version 1.0.16.6 by Gravity Wiz(http://gravitywiz.com/)
GP Limit Dates version 1.0.11 by David Smith(http://gravitywiz.com/)
GP Multi-page Navigation version 1.0.3 by Gravity Wiz(http://gravitywiz.com)
GP Post Content Merge Tags version 1.1.5 by David Smith(http://gravitywiz.com/)
GP Preview Submission version 1.2.9 by David Smith(http://gravitywiz.com)
GP Unique ID version 1.3.12 by David Smith(http://gravitywiz.com/)
Gravity Forms Coupons Add-On version 2.6 by rocketgenius(http://www.rocketgenius.com)
Gravity Forms MailChimp Add-On version 4.3 by rocketgenius(https://www.rocketgenius.com)
Gravity Forms Stripe Add-On version 2.5 by rocketgenius(https://www.rocketgenius.com)
Gravity Forms User Registration Add-On version 3.9 by rocketgenius(https://www.rocketgenius.com)
Gravity Forms Zapier Add-on version 2.1 by rocketgenius(http://www.rocketgenius.com)
GP Reload Form version 1.1.14 by David Smith(http://gravitywiz.com/)
GP Terms of Service version 1.3.9 by David Smith(http://gravitywiz.com)
GP Word Count version 1.4.5 by David Smith(http://gravitywiz.com/)
Image Widget version 4.4.7 by Modern Tribe, Inc.(http://m.tri.be/iwpdoc)
WPBakery Page Builder version 5.4.7 by Michael M – WPBakery.com(http://wpbakery.com)
Loading Bar version 1.0.0 by Alobaidi(http://wp-plugins.in)
MailChimp for WordPress version 4.2.3 by ibericode(https://ibericode.com/)
MailChimp for WordPress – Premium version 4.4.2 by ibericode(https://ibericode.com/)
Media Cleaner Pro version 4.8.0 by Jordy Meow(https://meowapps.com)
oAuth Twitter Feed for Developers version 2.3.0 by Liam Gladdy (Storm Consultancy)(https://stormconsultancy.co.uk)
P3 (Plugin Performance Profiler) version 1.5.3.9 by GoDaddy.com(http://www.godaddy.com/)
Blubrry PowerPress version 7.2 by Blubrry(http://www.blubrry.com/)
WP Real Media Library version 3.2.2 by Matthias Günter(https://matthias-web.com)
Redirection version 3.2 by John Godley(https://johngodley.com)
Search Regex version 1.4.16 by John Godley(http://urbangiraffe.com/)
SeedProd Coming Soon Page Pro version 5.11.4 by SeedProd(http://www.seedprod.com)
Shortcodes Ultimate version 5.0.4 by Vladimir Anokhin(https://vanokhin.com/)
TablePress version 1.9 by Tobias Bäthge(https://tobias.baethge.com/)
The Events Calendar: Community Events version 4.5.11 by Modern Tribe, Inc.(http://m.tri.be/21)
The Events Calendar: Filter Bar version 4.5.5 by Modern Tribe, Inc.(http://m.tri.be/25)
The Events Calendar Shortcode PRO version 1.9.10 by Event Calendar Newsletter(https://eventcalendarnewsletter.com/)
The Events Calendar version 4.6.18 by Modern Tribe, Inc.(http://m.tri.be/1x)
TinyMCE Advanced version 4.7.11 by Andrew Ozz(http://www.laptoptips.ca/)
Unyson version 2.7.17 by ThemeFuse(http://themefuse.com)
User Role Editor version 4.43 by Vladimir Garagulya(https://www.role-editor.com)
WooCommerce Fixed Quantity version 1.2.2 by Habibillah(http://pujangga.kalicode.com/)
WooCommerce Stripe Gateway version 4.1.7 by WooCommerce(https://woocommerce.com/)
WooCommerce – Gravity Forms Product Add-Ons version 3.2.4 by Lucas Stark(http://www.elementstark.com/)
WooCommerce Menu Cart version 2.7.1 by Jeremiah Prummer, Ewout Fernhout(http://www.wpovernight.com/)
WooCommerce – ShipStation Integration version 4.1.18 by WooCommerce(https://woocommerce.com/)
WooCommerce Zapier Integration version 1.6.9 by OM4(https://wczap.com/)
WooCommerce version 3.4.2 by Automattic(https://woocommerce.com)
Yoast SEO version 7.6.1 by Team Yoast(https://yoa.st/1uk)
WP Extra File Types version 0.4.1 by Davide Airaghi(http://www.airaghi.net)
WP Instagram Widget version 2.0.3 by Scott Evans(https://scott.ee)
WP Retina 2x Pro version 5.2.6 by Jordy Meow(https://meowapps.com)
WP Statistics version 12.3.6.1 by Verona Labs(http://veronalabs.com/)
WP Store Locator – CSV Manager version 1.2.0 by Tijmen Smit(https://wpstorelocator.co/)
WP Store Locator – Statistics version 1.0.0 by Tijmen Smit(https://wpstorelocator.co/)
WP Store Locator – Widget version 1.1.1 by Tijmen Smit(https://wpstorelocator.co/)
WP Store Locator version 2.2.15 by Tijmen Smit(https://wpstorelocator.co/)
WP/LR Sync version 3.3.7 by Jordy Meow(https://meowapps.com)

Network Plugins
–
MU Plugins

Force Strong Passwords – WPE Edition version 1.6.4 by Jason Cosper(http://jasoncosper.com)
p3-profiler.php
Stop long comments version 0.0.4 by WPEngine(wpengine.com)
WP Engine System version 3.2.1 by WP Engine

Theme
Gillion Child
Multisite
–
Settings

schema-version = 4.6.18
recurring_events_are_hidden = exposed
previous_ecp_versions =

Array
(
[0] => 0
[1] => 4.5.10
[2] => 4.5.10.1
[3] => 4.5.12.2
[4] => 4.5.13
[5] => 4.6
[6] => 4.6.1
[7] => 4.6.2
[8] => 4.6.6
[9] => 4.6.8
[10] => 4.6.10.1
[11] => 4.6.12
[12] => 4.6.13
[13] => 4.6.15
[14] => 4.6.16
)

latest_ecp_version = 4.6.18
last-update-message-the-events-calendar = 4.6.10.1
disable_metabox_custom_fields = show
tribeEnableViews =

Array
(
[0] => list
[1] => month
[2] => week
[3] => day
[4] => map
[5] => photo
)

pro-schema-version = 4.4.26
earliest_date = 2015-06-04 05:00:00
earliest_date_markers =

Array
(
[0] => 3086
)

latest_date = 2019-05-04 13:00:00
latest_date_markers =

Array
(
[0] => 22769
)

google_maps_js_api_key = AIza###############################8PXw
stylesheetOption = full
tribeEventsTemplate =
viewOption = map
mobile_default_view = default
tribeDisableTribeBar =
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
monthEventAmount = 3
enable_month_view_cache = 1
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML = [vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=\”1/2\”][vc_btn title=\”ADD NEW EVENT\” style=\”flat\” color=\”default\” align=\”center\” i_icon_fontawesome=\”fa fa-calendar-plus-o\” button_block=\”true\” add_icon=\”true\” link=\”url:https%3A%2F%2Fbicyclistalpha.wpengine.com%2Fevents%2Fcommunity%2Fadd%2F|title:Submit%20An%20Event||\” el_class=\”events_footerbuttons\”][/vc_column_inner][vc_column_inner width=\”1/2\”][vc_btn title=\”VIEW YOUR EVENTS\” style=\”flat\” color=\”default\” align=\”center\” i_icon_fontawesome=\”fa fa-calendar-check-o\” button_block=\”true\” add_icon=\”true\” link=\”url:https%3A%2F%2Fbicyclistalpha.wpengine.com%2Fevents%2Fcommunity%2Flist%2F|title:View%20Your%20Events||\” el_class=\”events_footerbuttons\”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 12
recurrenceMaxMonthsAfter = 12
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents =
filter-bar-schema-version = 4.5.5
front_page_event_archive =
eventsDefaultOrganizerID = 0
eventsDefaultVenueID = 0
eventsDefaultAddress = 14252 Culver Dr.
eventsDefaultCity = Irvine
eventsDefaultState = CA
eventsDefaultProvince =
eventsDefaultZip = 92604
defaultCountry =

Array
(
[0] => US
[1] => United States
)

eventsDefaultPhone =
tribeEventsCountries =
events_filters_layout = vertical
events_filters_default_state = open
tribe-events-community-schema-version = 4.5.11

Community Add
http://bicyclistalpha.staging.wpengine.com/events/community/add
Community List
http://bicyclistalpha.staging.wpengine.com/events/community/list
Community Options

maybeFlushRewrite =
recaptchaPublicKey =
recaptchaPrivateKey =
allowAnonymousSubmissions = 1
prevent_new_venues =
prevent_new_organizers =
useVisualEditor =
defaultStatus = pending
communityRewriteSlug = community
emailAlertsEnabled = 1
emailAlertsList = [email protected]
allowUsersToEditSubmissions = 1
allowUsersToDeleteSubmissions = 1
trashItemsVsDelete = 1
eventsPerPage = 10
eventListDateFormat = M j, Y
blockRolesFromAdmin = 1
blockRolesList =
blockRolesRedirect =
defaultCommunityVenueID = 0
defaultCommunityOrganizerID = 0
single_geography_mode =

WP Timezone
Unknown or not set
WP GMT Offset
Unknown or not set
Default PHP Timezone
UTC
WP Date Format
F j, Y
WP Time Format
g:i a
Week Starts On
1
Common Library Dir
/nas/content/staging/bicyclistalpha/wp-content/plugins/the-events-calendar/common/src/Tribe
Common Library Version
4.7.15

[Jeremy]

This reply is private.

[Chris Reynolds]

Hello!

I have just set the display option to “list” and then it somehow fixes the issue. Thanks!

[Jeremy]

Hi Chris,

I’m glad you managed to fix this issue!

Well, I’m going to close this thread then, but feel free to start a new one if you have further questions or concerns.

Cheers,
Jeremy

[Author]

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