Multisite License Notice Shenanigans

[Alan]

I have Events pro and Tickets plus installed on a multisite. We have only activated this on one site (not network activated) but get the following message site wide.

“It looks like you’re using Event Tickets Plus, but the license key you supplied does not appear to be valid or is missing. Please review and fix so that you can always have access to our latest versions!

You can find your license keys by logging in to your account on theeventscalendar.com and you can enter them over on the settings page. “

On the license page there is another message under the (valid) license keys for Event Tickets Plus and again for The Events Calendar PRO

“Thank you! You have enabled a valid license. It looks like you are using this license within a multisite network. If you have 11 or more subsites, want network-level management, and/or require automatic updates, you need to upgrade to a multisite license. Read more about license options.”

Is this A) actually a problem? (provide a solution) or B) just ridiculous over zealous messaging?

I have read

Do i really need a multisite license?

This appears to be a multisite install. Please purchase a multisite license for

Single License on Multisite

https://theeventscalendar.com/support/forums/topic/getting-erroneous-licensing-message-in-admin-panels/#post-1223079

And I have read https://theeventscalendar.com/knowledgebase/multisite-license/

I understand the lack of automatic updates in this instance. Multisite license in contraindicated on price (for automatic updates.

A

[Brook]

Howdy Alan,

We are looking into why that messaging is showing up. A couple of other users have reported this strange behavior.

It should not cause any problems. The only thing our plugin does not do when a license is invalid is automatically update. The plugin runs fine, all features work, it just can’t automatically update. Since you’re on a multisite with a nonmultisite license, you can’t autoupdate anyways. So I guess we could characterize it as overzealous messaging, or more accurately messaging that’s showing when it shouldn’t.

I will let you know what our investigation finds. Likely, this is a bug we can patch in a future update to our plugin. Thus when you update to that version this will go away.

Does that all make sense?

Cheers!

– Brook

[Brook]

Howdy Alan,

I was able to replicate this on my own multisite. I had a valid license, the plugins were not network activated (and thus not network licensed), and yet the alert showed. I am able to dismiss the alert, but sometimes it comes back.

I’m sorry again about the inconvenient alert. We are looking into patching this. I’ll update you when we know more.

Cheers!

– Brook

[Robert]

Brook,

Love the support. Look forward to the patch:)

Alan

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[Brook]

You are extremely welcome! I appreciate you reaching out and sharing this with us.

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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