Minor Issues with Events Calendar Pro

[Ross]

Dear Tribe Team,

I wish to report two minor issues I’m experience with 4.4.6 Calendar PRO

1) For multi-day events the structured data in Google Search always lists one day before. For instance, if I create an all-day event between 15 and 16 June, the structured data in Google’s search results will show “14 June – 16 June”. This happens for all my multi-day events.

2) If I save a multi-day event that’s one week long, say, and then want to shorten it to 3 days (for example) the days in between are grayed out and the only way to correct the date entry is to delete the event and start again.

Regards,
Ross

[Cliff]

Hi, Ross.

Thanks for the detailed report.

1)

I tried replicating this at https://search.google.com/structured-data/testing-tool/u/0/ and the dates were accurate.

I created this test event: http://wpshindig.com/event/testing-a-multi-day-event/ (Los Angeles time zone, UTC-7), and here’s its test result, and a screenshot of the accurate start and end dates and times from that test result.

2)

I tried replicating this behavior and couldn’t. Here’s a screenshot of me editing a published event that starts June 14, ends June 16, and modifying the end date to June 15 is not grayed out.

Maybe you clicked in the wrong box and accidentally trying to set a start date later than the end date?

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Since I wasn’t able to reproduce either of the issues you’re experiencing, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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