Manually increase stock quantity on existing tickets when out of stock – Failing

[Mark Alderton]

Hello, we’re having trouble editing the stock of existing tickets created for an event. When the event is full, we may subsequently want to increase the stock. In our testing efforts, when in the event edit window, then editing the ticket, then increasing the stock value of the ticket, the adjustment does not save to the database. We do save the adjusted ticket before updating the event, all without success.

Do we have to delete the ticket or even create a new additional ticket for the event? How can we adjust stock on existing tickets during the run of the event?

Many thanks for your response,

[Geoff B.]

Good evening Mark and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing while attempting to increase stock on existing tickets.
I would love to help you with this topic.

The good news is that you should be able to update your ticket stock at any time.
We just need to figure out why you can’t.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Mark Alderton]

This reply is private.

[Geoff B.]

Good evening Mark,

Thank you for the system information and the insight.

It look like there might be a conflict causing this issue.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

If that is not possible, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.

Let me know how that goes.

Best regards,
Geoff B.

[Mark Alderton]

This reply is private.

[Geoff B.]

Good evening Mark,

Thank you for writing back.
To be honest, I am very surprised that WooCommerce is the culprit in this case.

Full disclosure, that also allowed me to realize you were trying to edit the quantity of RSVP tickets.
Based on that, I ran some additional tests and I realized that you are absolutely right. This is a bug.

I have opened a ticket for this to be fixed. We apologize for the inconvenience.

Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one or a workaround available.

Thank you for bringing this to our attention and hang in there as we fix this.

Best regards,

Geoff B.

[Mark Alderton]

Thank you Geoff, we love your product and your support. We have faith there will be a solution. Glad the bug was confirmed for the benefit of all and we’ll stay tuned for that fix.

[Geoff B.]

Good afternoon Mark,

Thank you for your amazing words and understanding.
It’s truly appreciated.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Geoff B.]

Good evening Mark,

I was just following up on this.
It looks like our recent updates have solved this issue.

Can you confirm ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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