Hello Emily,
Thanks for reaching out! Let me try to help you with this.
It looks like the mobile stylesheet is not being loaded on the page.
Are you using any caching plugins? If yes, please clear the cache and deactivate it and check if the dots reappear.
If that is not the case, please go through our conflict testing guide and see if that changes anything.
Let me know what you find.
If that also doesn’t help, please also share your system information with me. Thanks!
Cheers,
Andras