Logged as admin , QR code check in just opens page of event

[aya]

I downloaded 3 apps for scanning qr code, logged in as admin and when I scan QR code nothing happens!! It just navigates to the post where I sell the tickets, which is a wordpress page. Please help!

[George]

Sorry to hear this, @aya!

One thing that stands out to me is that your site’s WordPress version is listed as version 3.6.3.1 — this is a very, very outdated version of WordPress and our plugins require at least 4.5.x

The current version of WordPress is 4.7.1. Please update your site’s version of WordPress to this version, then let us know if anything improves with the behavior of these issues.

If you upgrade, but issues persist, then in your reply please post your site’s complete, un-edited system information to this thread. Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

THanks,
George

[aya]

I’m using version 4.7.1 ofcourse…

Here’s the unedited info ….

HOME URL
http://idc-cu.com
SITE URL
http://idc-cu.com
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
ayakamal55
EMAIL
[email protected]
INSTALL KEYS
event-tickets-plus = 0b0d################################a0ab
WORDPRESS VERSION
4.7.1
PHP VERSION
5.6.27
PHP
max_execution_time = 0
memory_limit = 256M
upload_max_filesize = 64M
post_max_size = 65M
display_errors = 1
log_errors =
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
BackUpWordPress version 3.6.3.1 by Human Made Limited(http://hmn.md/)
Event Tickets Plus version 4.4 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.4.0.1 by Modern Tribe, Inc.(http://m.tri.be/28)
SiteOrigin CSS version 1.1.2 by SiteOrigin(https://siteorigin.com)
The Events Calendar version 4.4.0.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce PayPal Express Checkout Gateway version 1.1.2 by Automattic(https://woocommerce.com)
WooCommerce Memberships version 1.7.3 by WooThemes / SkyVerge(http://www.woothemes.com/)
WooCommerce version 2.6.12 by WooThemes(https://woocommerce.com)
NETWORK PLUGINS
–
MU PLUGINS
System Plugin version 3.1.0
THEME
Vertoh Child
MULTISITE
–
SETTINGS
ticket-enabled-post-types =
Array
(
[0] => page
[1] => session
)
previous_event_tickets_versions =
Array
(
[0] => 0
)
latest_event_tickets_version = 4.4.0.1
ticket-authentication-requirements =
schema-version = 4.4.0.1
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
)
latest_ecp_version = 4.4.0.1
earliest_date = 2017-04-07 00:00:00
earliest_date_markers =
Array
(
[0] => 537
)
latest_date = 2017-04-09 23:59:59
latest_date_markers =
Array
(
[0] => 537
)
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
multiDayCutoff = 00:00
defaultCurrencySymbol = EGP
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
ticket-rsvp-form-location = tribe_events_single_event_after_the_meta
ticket-commerce-form-location = tribe_events_single_event_after_the_meta
tickets-woo-autocomplete =
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => day
)
WP TIMEZONE
Unknown or not set
WP GMT OFFSET
Unknown or not set
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/home/content/n3pnexwpnas01_data02/52/3806152/html/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.4

[david bergeron]

I have the same issue on the latest version of WordPress with nothing but the bare minimum plugins installed.

[George]

Sorry to hear this, David!

1. When you say that this happens when you’re “Logged in as admin”, can you confirm what type of admin user you’re logged in as? Are you logged in as an “Administrator”-level user? And “Editor”-level user? A “Subscriber”-level user?

Let me know!

2. Next, your system information does not show what your site’s Permalinks settings are. Can you verify what they are set to? Are they set to /%postname%/, for example?

Thank you for your patience here!
George

[aya]

Still not working for me 🙁

[George]

I’m sorry to hear that, @aya! I have two questions for you that should help us a lot. Please answer both of them:

1. When you say that this happens when you’re “Logged in as admin”, can you confirm what type of admin user you’re logged in as? Are you logged in as an “Administrator”-level user? And “Editor”-level user? A “Subscriber”-level user?

Let me know!

2. Next, your system information does not show what your site’s Permalinks settings are. Can you verify what they are set to? Are they set to /%postname%/, for example?

Thanks!
George

[aya]

1. adminstrator
2. permalink postname

Please help :)!

[George]

Thanks for confirming!

I’m not able to reproduce these problems and we have no other reports of this issue, so there may be a theme or plugin conflict on your site.

To help see if that’s the case, I would recommend doing the complete set of troubleshooting steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ After EACH STEP in that process, go back to a test event and try doing a QR code check-in.

Do the QR Code check-ins improve anywhere along the way in this testing process?

Thanks!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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