Locked out of previous thread

[theplasticdiaries]

Hello
I was part of this thread https://theeventscalendar.com/support/forums/topic/on-demand-imports-not-working/#post-1192205 and now I can’t respond because my refund was processed. How am I meant to have this issue resolved? I downloaded the plugin as instructed but no further instructions were given and I don’t know what I’m meant to be looking for, it appears to be running normal.

[Hunter]

Hello,

We are unfortunately unable to provide support through our Pre-Sales Channel. I was awaiting a response on the thread you linked to and working towards bumping up the priority level in hopes of getting a developer to further investigate the matter.

If you would like to proceed troubleshooting your issue, you’ll need to renew your license. Sorry I can’t do more and thank you for understanding. Have a good evening.

[theplasticdiaries]

Excuse me, you want me to purchase the product AGAIN just so you can respond to me about an issue your product created and we have already been liaising on? It’s not that you are unable to provide support, you are choosing not to. You are more than capable of emailing me privately to continue to resolve this.

I’ve already lost a huge amount of money and hours trying to get your product working and now you won’t help me fix the issue your product created? Your terms & conditions explicitly state that in order to receive a refund I must cancel within 30 days. I tried for weeks to get it working, no one at your end was able to do so and now you won’t even tell me how to get rid of the problem that was created by your product because I abided by your own terms & conditions?

[Hunter]

Hello,

Thank you for the response. I truly apologize about misunderstanding the situation. I assumed you were not going to be using The Events Calendar any longer in addition to the premium plugins you were refunded for.

With that said, it’s been brought to my attention we’ve extended your license until we get the issue resolved. Please install/activate WP Crontrol. Once that’s done, visit Tools > Cron Events and delete all crons related to The Events Calendar.

If you haven’t already, please set up a test environment where you can fully troubleshoot the issue. We are not able to provide assistance if you’re unable to fully test as required in our Testing for conflicts guide.

If that doesn’t work, please respond to your initial thread and we’d be happy to provide an SQL query to resolve the situation. Thank you for understanding and your patience while we worked out this mishap. Take care!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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