Link Update SHOULD NOT HAVE BEEN CLOSED AS IT WAS NOT RESOLVED

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  • July 6, 2016 at 9:18 am #1136000
    Melanie
    Participant

    Link Update

    Posts: 8
    Topics: 5
    Melanie
    May 18, 2016| Permalink
    Ever since the newest update the new URL Links does not post the links. I have to re-input the links every single time I put a new one in. This is very aggravating – and this happens EVERY time.

    Is this a glitch? And when will it be fixed, I am paying for a service that does not work .

    —-

    Forgive me, but I have been on vacation and do not appreciate that someone closed this off without touching base or reaching out to me to confirm that this was resolved (the paying customer)

    This was not fixed, nor was it resolved yet.

    Please re-open.
    Thank you.

    July 6, 2016 at 7:38 pm #1136373
    Cliff
    Member

    Hi again, Melanie.

    I’m not sure exactly which thread you’re referring to in this thread, but I see our Support Manager, Geoff, shared information about the 2 week automatic closing of threads.

    Focusing on just this issue at hand — “the new URL Links does not post the links”, I’m unsure to what you’re referring. Could you please provide instructions how I can replicate the issue and/or provide annotated screenshots or a screencast video?

    Also, here are our recommended troubleshooting tips, which tend to solve most issues:

    Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

    If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

    Let us know what you find out. I look forward to helping you.

    Thanks.

    July 21, 2016 at 9:35 am #1142525
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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