License renewal – error message

[Teresa]

I renewed my license on January 6, 2018 but am getting the following message
It looks like you’re using Event Tickets Plus, but the license key is invalid. Please download the latest version from your account.
You can always check the status of your licenses by logging in to your account on theeventscalendar.com.

and then when I deactivate and reinstall I get:
You are using Event Tickets Plus but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.

Renews on: Jan 6th, 2019

This is being used on the development of a site that will go live next month. Please advise

[Jaime Marchwinski]

Hi Teresa,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue with your site!

Can you try to manually delete and re-add the plugin as a first step?  You can also delete and re-add the license key as well.

https://theeventscalendar.com/knowledgebase/manual-updates/

Also, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how it goes!

 

Thanks,

Jaime

[Teresa]

Thank you. That worked perfectly.
I had not tried manually deleting the plug in before.

Much thanks,
Teresa

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since the issue has been resolved, I am going to close this thread.

Have a great week!

[Author]

Posts