License and I can't see details for each ticket

[Mark]

Hello Event’s Team,

Two problems.

1) Sorry, key validation server is not available.
2) I don’t see details in my tickets and I need to get this info in each event, why is happening that? it’s a nightmare.

[Jennifer]

Hi Mark,

I’m sorry that you’re running into these issues, but I’ll be happy to help you figure out what’s going on.

Can you try removing your license key, adding it again, and let me know if you’re still getting that message?

The “View details” link will only appear if you have additional fields that that user filled out. Clicking it will display the additional fields and the info the user entered for them. You can also see all of the information (including the additional fields) at once by exporting the attendees list.

Is this information not displaying when you click the link? If so, it could be because the user didn’t fill out the fields when they bought the ticket.

[Mark]

Hi Jeniffer,

1) Sorry, key validation server is not available. I’m getting the same message again.
2) “View details” link I should see this link because it’s mandatory to fill out the fields, we need this information for each attendee and we don’t have access to this information right now.

It’s not the first time, could you take a look?

Thanks!

[Jennifer]

Hi Mark,

I’m sorry that didn’t work. It’s possible that your server is configured to block access to remote services such as our key server. If you have a security plugin enabled in your site (like Wordfence or Sucuri Security), please disable them and try to add your license again. Is this message showing for both licenses or just one?

I took a look at one of your events, but I was not able to add tickets to the cart without filling in the fields – are you seeing the information in the fields in the attendee export?

Can you please share your full system info with me?

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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