Licence key does not stick

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Home › Forums › Calendar Products › Events Calendar PRO › Licence key does not stick

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  • November 15, 2015 at 11:35 am #1026056
    Nadine Binias
    Participant

    I tried to enter the licence in the field where it belongs. I save it and everything is ok. But as soon as I leave the plugin page the licence is erased again. Next time when I go to plugins there is an information that I did not enter the licence yet. Could somebody help me with this please.

    November 16, 2015 at 8:33 am #1026424
    George
    Participant

    Hey @Nadine,

    Sorry to hear about this! I am not able to reproduce this problem so to get started here, can you share your “System Information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Thanks!
    George

    November 19, 2015 at 7:36 am #1028128
    Nadine Binias
    Participant

    This reply is private.

    November 19, 2015 at 5:32 pm #1028330
    George
    Participant

    Thanks for this Nadine!

    I noticed that your version of Events Calendar Pro is 3.12.4, but the most recent version is 3.12.6 – if you go to http://theeventscalendar.com/my-account/downloads, you can get a fresh copy of 3.12.6.

    Delete the existing version of Events Calendar Pro off of your site – this will NOT delete existing event content! – and then install the fresh 3.12.6 version.

    —

    If you do these steps but issues persist, then I’d recommend doing each step in our troubleshooting guide here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

    After each step, try saving the license key and see if anything improves.

    Let us know what you find – thank you!

    George

    December 11, 2015 at 7:31 am #1039634
    Nadine Binias
    Participant

    Thank you, at first it worked. Now I updatet to the latest release and it says, I already use the licence keys somewhere. I already erased the older versions. What can I do?

    December 11, 2015 at 10:29 am #1039722
    George
    Participant

    Hey @nadine,

    I’m sorry to hear that the problem has resurfaced!

    I would recommend removing the license keys from your site.

    Then, go to http://theeventscalendar.com/my-account/license-keys and click the “Disconnect Now” link next to all of your product licenses.

    Then, go back to your wp-admin and try entering the license keys again. Let me know if anything improves when you do this!

    Thank you 🙂
    George

    February 18, 2016 at 8:32 am #1076127
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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