Licence is valid – but not able to import events.

Home Forums Calendar Products Event Aggregator Licence is valid – but not able to import events.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #1272642
    Rikke
    Participant

    I just bought the events aggregator to import our Facebook events, but the possibility to import doesn’t show when I enter events –> import.

    Can you help?

    Regards.

    #1273689
    Cliff
    Member

    Hi, Rikke.

    Sorry this isn’t working for you.

    Please make sure you have Facebook connected. You can see its status at the bottom of wp-admin > Events > Help.

    If Facebook is connected, which I assume it is, I’d guess there is a WP_DEBUG or console error, possibly due to a plugin or theme conflict.

    Since this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

    If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

    Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

    You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Let us know what you find out.

    Thanks.

    #1284469
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘Licence is valid – but not able to import events.’ is closed to new replies.