Just renewed aggregator

  • Post date

Home › Forums › Calendar Products › Event Aggregator › Just renewed aggregator

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • May 11, 2018 at 8:50 am #1528278
    erikadonaghy
    Participant

    When is it anticipated that the aggregator will work again? I just purchased a license for $89 for a product that does not function.

    May 11, 2018 at 11:59 am #1528573
    Jennifer
    Keymaster

    Hi Eric,

    Are you trying to import events via Facebook or another source? Unfortunately, imports from Facebook are not currently possible due to recent changes in the Facebook API. If at all possible, we do plan to restore this functionality, but this will depend on what happens with the API going forward. We are posting updates on this issue here as they become available.

    If you’re unable to import from another source, can you please send me the link that you’re trying to import from so that I can test it out on my end? Please also make sure that you’re running the current versions of The Events Calendar (4.6.15) and Events Calendar Pro (4.4.26).

    One other step that you can take (if you are only seeing the option to import via CSV) is to delete the key from your site and deregister your site (instructions here), then add the key back to your site.

    Thanks,

    Jennifer

    May 11, 2018 at 12:02 pm #1528578
    erikadonaghy
    Participant

    I only import from Facebook.

    May 15, 2018 at 4:43 am #1530519
    Jennifer
    Keymaster

    This reply is private.

    May 16, 2018 at 6:20 pm #1532353
    Neil Duckett
    Participant

    “Work again” you say Erika? It never has worked, it’s been an absolutely horrible plugin for the last 2 years – on a daily basis i regret building my site on this. I’ve given up logging support requests. I’ll be getting a refund if the Facebook API doesn’t happen soon.

    May 16, 2018 at 8:25 pm #1532380
    Jennifer
    Keymaster

    Hi Neil,

    I’m sorry that you’ve been running into so many issues. If there is anything outstanding that you haven’t yet created a support thread for, I would definitely encourage you to do so. We’ll be happy to help you out with it!

    Regarding the Facebook issue, we understand your frustration here and are actively working on ways to get things back up and running, but this of course depends on what happens with the Facebook API itself. We are posting updates here as we get them.

    Please feel free to reach out to us anytime – we want to make sure that things are running as smoothly as possible for you and address any bugs that do crop up.

    Thanks,

    Jennifer

    May 24, 2018 at 1:21 am #1537729
    Neil Duckett
    Participant

    Hi Jennifer, please issue a refund for the EA recently purchased … if your API gets approved I’ll buy again …. pending it actually working.

    Thanks,

    Neil

    May 24, 2018 at 9:04 am #1538030
    Jennifer
    Keymaster

    Hi Neill,

    Can you please submit this request by filling out the form here? We’ll be happy to help you out with this from there.

    Thanks,

    Jennifer

    June 15, 2018 at 9:35 am #1554366
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Just renewed aggregator’ is closed to new replies.