Items disappearing or duplicating in the calendar

[Lucy]

Hello,

Quite a few times since I’ve been using the events calendar pro plugin I’ve edited or added an event, and an event/s in the calendar – and not necessarily the one I’ve been editing – have either duplicated or disappeared in my calendar – both in month and weekly view.

Sometimes resaving the event in question sorts it out – so it is kind of an unexplained temporary problem.

But of course my client always sees it before I do!!!

Have you heard of this problem before and can you advise me if a fix/ what the problem could be?

Many thanks in advance,

Lucy

[Cliff]

Hi, Lucy. Sorry you and your client are experiencing this.

This isn’t currently a known issue at this time, and I don’t think I’ve heard of it before, so I’d suggest following these recommended troubleshooting steps for the site where it’s happening:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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