Internal Server Error at Checkout

[Marko]

Hi there,
I get the same error as the user here: https://theeventscalendar.com/support/forums/topic/event-tickets-plus-extension/#post-1259949
This error occurs only if I activate the Plugin “Event Tickets Plus Extension: Enhance Woo Order Templates”.
Could you please take a look? Thank you!

Best regards
Marko

[Geoff B.]

Good evening Marko and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the internal server error you are experiencing during checkout. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me if you are using the very latest version of that extension: https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Finally, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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