Interested in upgrading, but doesn't work now

[Nicole]

Hello. I am intersted in upgrading to the pro version to better suit my needs. In working with WP Live, your plugin comes highly recommended.

However, I does not currently work on my site. The “read more” button on our calendar page (https://www.heritageacresmarket.com/events/) is stuck in a loop.

I have spend many, many hours on this myself. I have also used WP Live for many hours and no resolution can be made.

I want to upgrade, but cannot until this is fixed. Any thoughts on resolving this? Thank you.

[Cliff]

Hi, Nicole. Thanks for your interest in our plugin suite.

Note that we do not provide support in our Pre-Sales Help Desk. However, I can provide you these generally-recommended troubleshooting steps for your own site:

Anytime there’s mention of something stuck in a loop, it’s likely a JavaScript issue… and I did notice some console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions? Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, we can try to assist further after you upgrade to one or more paid add-ons.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Nicole]

Thank you. How would I go about support after upgrading?

[Cliff]

You’d post to the appropriate forum / Help Desk at https://theeventscalendar.com/help-desk/

Please note that the troubleshooting steps I provided already is about as much as we could assist, per our Scope of Support / Terms, since your issue is likely due to a theme or plugin conflict.

Once you resolve all console errors and WP_DEBUG_LOG errors, we’d see if we can replicate the reported issue(s) and if we can, then we’d log a bug report for our developers to eventually fix in a future update.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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