Individual maps not displaying on events

[maximumedia]

The container is there, but no map? Here: http://drinkin.beer/event/winterfest_2015/
Switched theme to twenty-twelve and it displayed (so I am assuming it is not a plug-in conflict), but cannot find the theme conflict. ?

[Geoff]

Hi there, Noah! Nice to see you again and hope you’re doing well. 🙂

First off, thanks so much for taking the time to test for conflicts–I really appreciate that and it helps so much.

It looks like the Google Maps API is being loaded twice on your event pages, which is causing the conflict. Since the issue goes away when the theme is deactivated, the theme is likely adding it it in there. The trick is trying to disable the theme from serving the API.

Does you theme have an option to disable Google Maps in its settings? That would be the first thing I would check. Why dig into the code if you don’t have to, right? 🙂

If not, it may be easier to contact your theme author and ask how the theme’s Google Maps integration can be disabled. Likely, it will require using the WordPress dequeue_script() function.

Sorry you’re bumping into this problem, but hopefully this helps shed some light on what’s happening.

Cheers!
Geoff

[maximumedia]

This reply is private.

[Geoff]

Hey there, Noah! Thanks for following up–and nice work on the link underlining. 🙂

The way Google Maps is integrated on our end makes it pretty difficult to catch all the instances where it is enqueued for Events.

You can try using this snippet in your theme’s functions.php file to disable our Google Maps API. It is a little dated, however, so no guarantees. Plus, it’s unlikely that the theme’s integration will fully carry the same functionality, so the maps may still continue to be missing if implemented.

I think your best best it still to work with the theme author to solve it at the theme level, but give this a shot first and see what we find.

Cheers!
Geoff

[maximumedia]

This reply is private.

[Geoff]

Hey there, Noah! You’ll want to talk with your theme author for a snippet that dequeues other instances of Google Maps at the theme level. Trying to disable them at the plugin level will have performance impacts at the plugin level that will complicate the issue further, such as making the event maps feature not work at all.

You can disable Google Maps feature from events, if you prefer that route. Head over to Events > Settings > General and uncheck the option to “Enable Google Maps” under the Map Settings section. That will remove the feature altogether from the calendar.

I hope this helps!

Geoff

[maximumedia]

Here’s the thing. It worked before the update which means that something changed in terms of your plugin which broke it. That kind of puts the ball in your court. Is there anything you can do to help with support of this thing? I’m just looking to have your team help figure out what has broken this plugin. I will give you admin credentials to do so, just reply to me via email and I will make it so.

[rainbowtourism]

Hi Geoff

I came searching on the forum’s tonight to see if anyone else had reported the same issue after upgrading to 3.9. I have now gone back to 3.8.1 tonight as I didn’t have time to do any more testing on the site tonight and everything is working correctly with the old version. Mark

[Rob]

Hey there maximumedia! Rob from Modern Tribe here…Geoff brought this thread to my attention today, and since it looks like there’s potential for confusion based on the last couple of replies here, I wanted to jump in and see what I could do to help get things on the right path – and to ensure we’re getting you an answer in as timely a fashion as possible.

You make a really good point in your last reply, about the fact that this worked “before the update.”This also leads to a couple more questions on my end. Can you confirm that this was an update to The Events Calendar, rather than an update to the theme? And if so confirm that you were going from 3.8 to 3.8.1? Have you also applied any updates to the theme lately that may have changed the theme code? I’m a tad confused here – and I believe Geoff is too – since your original note makes it sound like this is a theme conflict (the problem goes away when you switch to a stock theme), and only in your last reply did we see the suggestion that it broke after an update. This admittedly isn’t something we’re seeing a lot of reports on – the follow-up from Mark looks to be related to a different version than the one you’re using, so at this point I’m treating it as a separate problem – so that, coupled with the DevTools console error telling us the Google Maps API is being included multiple times, makes us think that something else could be at play.

If you can clarify my questions above, it’d be helpful in getting you a fully informed answer. While we will continue to try and troubleshoot this with you, it probably wouldn’t be a bad idea to – as Geoff suggested – also reach out to the theme dev to see if they have any ideas on how to disable the theme map integration, so we can at least see if that fixes it (which would suggest that it is indeed a conflict). Thanks again for your patience so far!

[Geoff]

Hi there, rainbowtourism! As Rob mentioned, you’re welcome to follow along with this thread and see if any of the recommendations work for you. However, your question seems related to version 3.9 and if you prefer support for your specific question, then it’d be great if you could start a new thread so we can help you out. 🙂

Cheers!
Geoff

[maximumedia]

The map broke on update from 3.8 to 3.8.1 of the Calendar plugin. There has not been an update to the theme. I am just trying to get one of your techs to help me out. Again, I will give you full privileges to get in and take a look since you know your plugin better than I do. Can that happen? These back and forths on the forum aren’t really solving anything unless you can give me a solution in the form of a code snippet. I just need answers and real support on this.

[Geoff]

Hi there, Noah! Thanks again for following up and hanging in here with us. I realize it’s probably frustrating to have some back and forth, but I hope we can keep shedding some light on this to keep it moving in the right direction for you.

The update from 3.8 to 3.8.1 was a very minor maintenance release. You can see the the release notes here. Note there was a minor update to maps, but it was related to the custom size variables of the embedded map rather than the method for calling the API.

Still, I wonder if it’s possible that you updated one calendar plugin but not the other. Are you running version 3.8.1 for both The Events Calendar and The Events Calendar PRO? The version numbers should be in sync and can cause conflicts if different versions are running together.

Also, we have released a new version (3.9) as of yesterday. Are you able to update to the latest version of both plugins to see if that has any effect?

Another option is to revert both plugins back to 3.8. Does the issue still pop up there?

If you still prefer to dequeue the calendar’s scripts, you are totally welcome to do that. You can use the snippet I sent previously and modify it to include the proper script. Here is a list of all available scripts that the plugin enqueues. I will note, however, that removing the calendar’s scripts will affect the functionality of the maps and likely remove it altogether. You could get the same result by disabling the map feature under Events > Settings > General in the Map Settings section.

I hope one of these options works for you! I do want to continue to insist that the proper solution for this is to solve it at the theme level since the theme is serving the Google Maps API where it technically should not. Contacting the theme author for guidance is the best bet at that level.

Thanks again for hanging in here with us and for your patience and cooperation this far. 🙂

Cheers!
Geoff

[maximumedia]

My PRO will not update to 3.9 though I updated the Calendar regular platform to 3.9. What gives?

[maximumedia]

I really just wish you guys could invest a little time and take a look for yourselves. I have gone around on this and am seeking that investment from your end, ie. customer service, that comes with releasing a quality product.

[Rob]

Hey Noah! Thanks for the reply here and for your feedback – I definitely can understand where you’re coming from and the frustrations you’ve faced so far. We want to do right by you and get you where you want to be here…and while my takeaway from reviewing this thread is that Geoff is doing his best to get you sorted, it’s clear – if you’re not feeling the same way – that we’ve to both properly set your expectations and to properly serve you in this thread so far. My apologies on behalf of the whole team for the disappointment.

It sounds like there are two issues at play here:

1) The maps issue we’ve been dealing with in this thread so far; and
2) The inability to upgrade 3.9 PRO.

The latter sounds like it could be a licensing issue: perhaps you don’t have your license key in place, or the key is present but valid? If neither of those are the case, then go to Dashboard -> Update and run a manual check to see if that brings up the upgrade prompt. Note that the plugin should probably be active while you’re doing this. If all else fails you can also re-download the plugin from the “Downloads” page here on tri.be and install it manually (though it shouldn’t have to come to that). If you’re still having problems from there we would be happy to help you out…but ask that you post a separate thread for that separate issue, so we don’t have multiple issues going in the same thread and can get you a reply in as timely a fashion as possible.

As for the core issue here: it looks like Geoff did provide a few solutions in his last message that can help you get where you need to be. While I know you feel that this isn’t a theme conflict, I’m not sure what else we can offer up on our end as a result: based on everything we’re seeing and our attempts to recreate so far, there’s something at play on your site – which is by all counts from what we’re seeing a byproduct of something with the theme. (I saw this because as you noted in the original post, the problem goes away when you revert to Twenty Twelve – and Geoff points out that the dual map loading that is causing this problem also goes away when the theme is taken out of the picture).

I can appreciate your frustration but do think its a bit misleading to say we should “invest a little time and look for [y]ourselves.” There are a number of replies in this thread from both Geoff and myself trying to get you on the right path; and these replies take time to craft/research. The suggestions Geoff has offered up so far are due to research he’s been doing on your site (checking out dev tools, referencing our own docs, etc) – just because he hasn’t gone into the backend to play around doesn’t mean he’s not done his due diligence. For the most part we only go into the backend of a user’s site – which requires they sign off and confirm they won’t hold us responsible for anything that they perceive to have gone wrong as a result of our exploration – once we’ve legitimately confirmed something is a bug. But as you can imagine, going into the backend of every site we get a request on to troubleshoot would be an incredibly time-consuming process that would definitely require charging more than $65 for the license.

While I think the majority of threads on the forum here that will show we’re dedicated to providing customer service users can appreciate, we definitely don’t want you feeling like you’re held hostage by a company that doesn’t deliver a codebase or the level of service you’d expect. To that end if you’d like a refund at any point during this process, know that the option is on the table – we’d be bummed to lose you, but if it meant making you happy, we’re able to refund your money and direct you to a competitor with a codebase and support infrastructure more to your liking.

Hope this helps. Let us know about the 3.9 update issue and if that gets you sorted! Thanks again for your patience so far.

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