In Event page can not find the additional attendee information input field

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Home › Forums › Ticket Products › Event Tickets Plus › In Event page can not find the additional attendee information input field

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  • February 23, 2017 at 10:22 pm #1245034
    Allen
    Participant

    Hi Team,

    This is my website and a testing event :
    http://www.hkrsa.org.hk/index.php/event/for-testing/

    I found that The system can not show all the additional attendee information input field in any case.

    Please check my screen shot.

    Thanks

    Allen

    February 23, 2017 at 10:25 pm #1245044
    Allen
    Participant

    More screen shot

    February 24, 2017 at 8:32 pm #1245664
    Victor
    Keymaster

    Hi Allen!

    I am sorry you are having this issue. I tried replicating it myself in a local install with no success.

    I see the javascript needed to make the attendees info to show is missing somehow.

    Have you tried switching to the default theme? If so, have you noticed any difference? In addition, I would suggest you follow the Testing for Conflicts guide and let me know what you find in the process.

    Could you please provide us with your system information by following this guide?

    Thanks!

    Victor

    February 27, 2017 at 7:43 pm #1246613
    Allen
    Participant

    This reply is private.

    February 28, 2017 at 2:04 am #1246761
    Allen
    Participant

    Hi Team,

    I find out that we can see the attendee info with use RSVP, but can not see any inputed info with use WooCommerce.

    Please check the screen shot. Do u know how to fix it?

    Thanks

    February 28, 2017 at 2:15 am #1246769
    Allen
    Participant

    This reply is private.

    • This reply was modified 7 years, 1 month ago by Allen.
    February 28, 2017 at 5:17 am #1246809
    Victor
    Keymaster

    This reply is private.

    March 1, 2017 at 12:51 am #1247488
    Allen
    Participant

    Hi Team,

    the Woocommerce one have input, but can not save the data after the payment..

    Please check the screen shot.

    Thanks

    Allen

    March 1, 2017 at 12:53 am #1247491
    Allen
    Participant

    sorry screen shot here.

    March 1, 2017 at 7:53 am #1247637
    Victor
    Keymaster

    Hi Allen!

    That seems to be a different problem now. It could be related to a plugin or theme conflict.

    Have you tried doing the same but in a default theme like twentysixteen? If you still get the error, you should then try deactivating the plugins one at a time and see if you still get the error. This way we could find if there is any conflict with the theme or other plugins you have installed. Remember you can see the complete guide to test for conflicts here > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

    Let me know how this process goes and what you can find.

    Best!

    Victor

    March 23, 2017 at 9:35 am #1258735
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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