Importation not working from .ics file

[michele.lecci]

Sorry for my poor english. I have a problem with event aggregator plugin. After importing an ics.file it is blocked and I can not delete it anymore. It turns out to be in continuous import for 3 weeks. Facebook is not working anymore and it was the only reason I bought the plugin.

[Jeremy]

Hi Michele,

Thanks for reaching out to us! I’d be happy to help you 🙂

Could you send me the .ics file you’re trying to import? (you can set your reply as “Private”).

Thanks in advance,
Jeremy

[michele.lecci]

Ok, this is the ics file. But, for Facebook?
I have paid above all for the importation of Facebook.

[Jeremy]

Hi Michele,

Thank you for sharing your .ics file 🙂

I managed to import your events on my local installation, so the problem doesn’t come from this file.

There might be a conflict on your website. Could you switch back to the default theme (Twenty Seventeen) to see if that makes a difference when you try to import those events? Then, could you deactivate all plugins except for The Events Calendar, and try again to import the .ics file? I would recommend you to follow those instructions before doing the tests.

Regarding Facebook, we’re facing some difficulties since Facebook changed their Privacy Policy. So it is not currently possible to use Event Aggregator to import Facebook events or related data. We are actively monitoring the situation though and will do our best to keep you updated via this page. As of June 6, 2018, however, we remain blocked. Facebook have indicated that our application to resume use of their platform is under review but we are still waiting on the outcome of that process.

Thank you for your patience and understanding,

Cheers,
Jeremy

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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