Import is stuck – Aggregator not working

[Diane]

OK. I have done everything to try and figure this out myself to no avail. HELP PLEASE.

My import feeds is stuck for over 24 hours and I have tried deactivating all plugins, reactivating only TEC and TECPro, deleting TECPro and reinstalling it and removing the feed that started this problem.

Now I cannot even get to .ics files to upload them!!

I need this product to work as promised. Please provide solution asap!

Diane

[Andras]

Hello again Diane,

I’m sorry you are having this issue the import being stuck with Event Aggregator.

I have recently seen a similar case and it can be solved with a bit of work in the database. In this post you can find the details on what you need to do:

CSV Importing not giving me any column

Let me know if this helps.

Cheers,
Andras

[Diane]

That did not work. I still have an ongoing neverending import and none of the other ones are working. I went into the database, found the record and changed it to “failed” to no avail.

Please provide solid help, as it is frustrating that none of the import function appears to be working as set.

Diane

[Andras]

Hi Diane,

I’m sorry the above didn’t help. I understand how frustrating that is and want to assure you that we are here to help.

One possible immediate action you could take until we get a handle on what’s actually going wrong is

• remove your EA license key under Events > Settings > Licenses
• install a cron manager plugin and killing any cron jobs with tribe_aggregator in their names

Here are some cron managers that could help:

Advanced Cron Manager – debug & control

WP-Cron Control

WP Crontrol

Could you please also share the feed / file that you were trying to import? We would like to test it if that if causing the issue.

I would also like to ask you to share with me your full system information in a private reply. Here is a guide that gives you the details on how you can do that. (There is also a short “checkbox” option, however this time I would like to ask for the copy-paste version.)

Thanks and hang in there! We are going to figure this out.

Cheers,
Andras

[Diane]

This reply is private.

[Diane]

This reply is private.

[Andras]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts