I can't get event registration to come up

[Ben]

I just moved our site from another to server to here on our servers and now the event tickets are not able to be registered and purchased.
Here’s an example
http://www.scandinaviansoc.org/event/fam%e2%80%8eily-fall-fun/

Before there was a register button at the right. It’s not there anymore.
Let me know what happened most likely with the transfer.

[Hunter]

Hello and welcome 🙂

Before we assume something went wrong with the transfer, can you please review our Testing for conflicts guide and reply back with your findings?

Keep me updated with your progress and have a great weekend. Cheers!

[Ben]

I disabled all plugins except events and tickets and changed theme to twentysixteen and the same findings. I can’t checkout and register the tickets.

[Hunter]

Hey Ben,

Welcome back. Are you able to add/edit tickets on the back end of your web site on the add/edit event page? Thanks for the response and have a good afternoon. Take care!

[Ben]

yes. everything is there and even woocommerce selection and event ticket price etc…

[Hunter]

Ben,

Are you able to set up a test site to see if you can duplicate the issue? We don’t have any logged bugs of users reporting similar behaviors, so this leads me to believe there was an issue with your transfer from server A to server B, which we’re unable to support. (See What support is provided for license holders?)

Can you please confirm the URL structure of the link you provided is correct? Most website URLs don’t contain the characters seen in the URL you shared: http://www.scandinaviansoc.org/event/fam%e2%80%8eily-fall-fun/

Have you flushed your permalinks once the site transfer completed by visiting WordPress Settings > Permalinks and hit the ‘Save Changes‘ button?

We have a list of customizers that can help address the conflict if it gets beyond your level of expertise.

I apologize I can’t be of much more assistance here and best of luck. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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