How to style?

[banter]

Hello! I am using Event Tickets Plus for the first time, and have uploaded my first ticket here https://www.bantergroup.com.au/training/social-media-essentials/

Sorry I am very confused with how to change the look of your plugin? Your Features list states “Style the ticket box using custom templates” – can you please explain how to do that. I’m not at all happy with how the tickets look on the page. I’ve looked through the Screenshots on your website here https://theeventscalendar.com/product/wordpress-event-tickets-plus/ and I’m not seeing a lot of the Settings you describe.

Hope to hear from you soon as I need to get this page working!

Regards
Melanie

[Jeremy]

Hi Melanie,

Thanks for reaching out to us! I’d be happy to help you 🙂

When you say you don’t see a lot of the Settings we describe, could you be a little bit more specific? Which settings can you see on a Screenshot that you don’t see on your website?

For small style changes, you may have to go through the css files. Alternatively you can modify the layout of the different templates by customizing the template files. I would recommend you to read our Themer’s Guide to know more about it.

If you want to hire someone to tweak the plugin for you, we can recommend a list of freelancers.

I hope this helps,

Cheers,
Jeremy

[banter]

Hi Jeremy

In light of the fact that to customise the look of this plugin is way beyond my capabilities, and the fact the tickets aren’t being received (see my other Support Ticket submitted), am I able to request a refund? Unfortunately I don’t think this plugin is going to suit our needs.

Regards
Melanie

[Jeremy]

Hi Melanie,

I’m very sorry we couldn’t meet your needs.

Would you like to exchange your Event Tickets Plus license for another plugin from The Events Calendar, such as Events Calendar PRO, Filter Bar or any other of the same value?

Otherwise, we do offer 30 day refunds. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Cheers,
Jeremy

[banter]

Hi Jeremy

Thank for your reply. At this stage we don’t require any of the other plugins. I have submitted a refund request.

Regards
Melanie

[Jeremy]

Hi Melanie,

We’re sorry to see you go, and we hope we might have the chance to welcome you back someday!

I will leave this thread open for a few days, in case there is a problem with your refund request.

Cheers,
Jeremy

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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