HELP

[Suzi]

I asked my web designer/host if he could help with all the glitches. I told him I’m willing to pay. He suggested asking you since he’s not familiar with your plugin. Are there tech people for hire? I really don’t want to go to fiverr.

Here are my concerns: The Events Calendar – by Modern Tribe
1. The search bar does not work. It is missing the “search button.” I am not going to revert back to 2016 wordpress to see if it is there, as suggested. My designer and host said your plugins should work without regressing to older WP versions. I should not have to buy another plugin – the funnel – to have a pro feature work.

1. I bought also tickets plus. I bought it so my group could RSVP. It has been a DISASTER. If you read through all your help docs, it says to make sure under general settings that anyone can register in order to turn it on. When you do that, you give people access to your BACK END. The last rep who tried to help me on this issue said people do not have to sign in to register. Ok, if they don’t then how do they go back and change it if they are not going anymore? They should have control of their RSVP and access to the event – not MY SITE. It should not be this hard. Also, with tickets plus, there should be a place for emails, phone numbers, and comments – for the people who RSVP.

2. Duplicates. I already cleaned them up. However, I had about 4 sets of event duplicates. When you import them from FB, it seems like you just add more even if the event is already there. If someone makes a mistake in FB and deletes one and adds it again, there should only be one event – the new one. I should not have to clean it up at this rate.

3. Community events. I run a group of 1600 local parents with kids on the spectrum. Going on my 10th year. I am not a non-profit. When I bought the community events, I bought so others in my group could add events. First, your instructions on adding a link for others to add an event is unclear. Second, the community events does not include an RSVP. We are NOT collecting money for these events. We just need to put caps on the number of people who RSVP. I should not have to buy another plugin for this. Also, in community events, you add a space for cost. Why isn’t that in tickets plus????

I am so disappointed. To spend all this time and to be told to revert back to old WPs. I want HELP. I deactivated my plugins previously. It did nothing.

[Courtney]

Hi there Suzi!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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