Home › Forums › Calendar Products › Community Events › filtre bar not open
- This topic has 4 replies, 4 voices, and was last updated 5 years, 10 months ago by Support Droid.
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March 27, 2018 at 11:03 am #1489946Thierry TrompetteParticipant
Hello,
The filtre bar on the page don t open .I can t see the option …
Can you hel pme
Best regards
Les options du filtre n’apparaissent pas. Quand la page se télécharge je le vois pendant 2 secondes après il disparaît.
March 28, 2018 at 11:14 am #1490966CourtneyMemberHi Thierry
When I visit http://www.ticketsdom.com/events/, the Filter Bar is expanded as expected. Are you still experiencing this?
Can you tell me what browser you are using?
Thanks
Courtney 🙂April 19, 2018 at 9:35 am #1511355Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support TeamMay 11, 2018 at 12:30 pm #1528616CourtneyMemberHello Thierry
Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.
We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).
If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.
Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.
Also, double check for any other updates available (Dashboard » Updates).
Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.
Please let me know if the issue still persists after these tests.
Thanks
Courtney 🙂June 2, 2018 at 9:35 am #1544639Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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