filter bar not working

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This topic has 3 replies, 2 voices, and was last updated 8 years, 11 months ago by nick nick.

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September 18, 2017 at 7:36 am #1350662

nick nick
Participant

hello, my filter bar is showing but not corresponding to anything.Any advice please?

September 18, 2017 at 8:32 am #1350693

Courtney
Member

Hi Nick

It looks like you only have a license for Image Widget Plus. Do you have Filter Bar through another account?

If so…

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

To further help you, we will really need your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

October 10, 2017 at 9:35 am #1361614

Support Droid
Keymaster

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team
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