Filter Bar, selecting and displaying events once picked. . .process time

[Fernando]

Hello, Once a filter is set on our calendar, we are stuck in a waiting pattern. Never displays, have waited more than fifteen minutes with the circular icon you’d get on an apple iPhone and such.

Could you please advise.

Thank you.

• This topic was modified 10 years, 2 months ago by Fernando.

[George]

Hi Fernando,

I’m sorry to hear about this! It sounds like a theme-related JavaScript issue. To help us investigate that, can you share a link to your events page and also share your “System Information” with us? Here’s how to share system information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

Thank you!
George

[Fernando]

Hi, Thanks for getting back to me. while it seems the problem is not 100% resolved, I am noticing that the page is at the very least finally sorting through the filters and displaying. However, I’d appreciate your investigation in case it leads to anything. Now that I look back over my previous question, I just want to make clear that when i said filter, I was referring to the event categories listed as filters on our events calendar page. things suchas ‘safety’ ‘arts & culture’ ‘civic center commons’ etc. Below is the info you requested.

Thanks, Fernando

Here’s the link to our events page: http://www.epicenter-sf.org/events/

Below is our site info:

URL

オフパコ希望セフレ出会い掲示板

INSTALL KEYS
events-calendar-pro = 6d8cc806875a735a3cbdf80557ce99862a1871be
events-community = 148ab0bfb76d3ac53d06b4837eac2a5964a8d256
tribe-filterbar = 29a8df66fb3eaf4a422f2e2e6764de5af4e3b878
WORDPRESS VERSION
4.4.2
PHP VERSION
5.5.26
PLUGINS
Gravity Forms version 1.9.16 by rocketgenius(http://www.rocketgenius.com)
Advanced Custom Fields version 4.4.5 by Elliot Condon(http://www.elliotcondon.com/)
Advanced Post Manager version 4.0 by Modern Tribe, Inc.(http://m.tri.be/4n)
Advanced Post Types Order version 3.5.2 by Nsp Code(http://www.nsp-code.com)
Categories Images version 2.5.2 by Muhammad Said El Zahlan(http://zahlan.net/)
The Events Calendar PRO version 4.0.6 by Modern Tribe, Inc.(http://m.tri.be/20)
FooBox HTML & Media Lightbox version 2.3.2.35 by FooPlugins(http://fooplugins.com)
Google Language Translator version 5.0.05 by Rob Myrick(http://www.wp-studio.net/)
Hello Dolly version 1.6 by Matt Mullenweg(http://ma.tt/)
Jetpack by WordPress.com version 3.9.1 by Automattic(http://jetpack.me)
MailChimp for WordPress Lite version 2.3.16 by ibericode(https://ibericode.com/)
Meta Slider version 3.3.6 by Matcha Labs(https://www.metaslider.com)
P3 (Plugin Performance Profiler) version 1.5.3.9 by GoDaddy.com(http://www.godaddy.com/)
Portfolio Post Type version 0.9.2 by Devin Price(http://www.wptheming.com/)
Shareaholic | share buttons, analytics, related content version 7.8.0.1 by Shareaholic(https://shareaholic.com)
Simple Social Icons version 1.0.13 by Nathan Rice(http://www.nathanrice.net/)
The Events Calendar: Community Events version 4.0.5 by Modern Tribe, Inc.(http://m.tri.be/21)
The Events Calendar: Filter Bar version 4.0.3 by Modern Tribe, Inc.(http://m.tri.be/25)
The Events Calendar version 4.0.6 by Modern Tribe, Inc.(http://m.tri.be/1x)
Ultimate Posts Widget version 2.0.5 by Boston Dell-Vandenberg(http://pomelodesign.com)
User Role Editor version 4.23.2 by Vladimir Garagulya(https://www.role-editor.com)
WP Responsive Jquery Slider version 1.4
NETWORK PLUGINS
–
MU PLUGINS
p3-profiler.php
THEME
News Pro Theme
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.9
[2] => 3.9.1
[3] => 3.9.3
[4] => 3.10.1
[5] => 3.11
[6] => 3.11.2
[7] => 3.12.2
[8] => 3.12.3
[9] => 3.12.6
[10] => 4.0
[11] => 4.0.1
[12] => 4.0.2
[13] => 4.0.3
[14] => 4.0.4
[15] => 4.0.5
)
latest_ecp_version = 4.0.6
last-update-message = 3.12.3
earliest_date = 2015-01-12 08:00:00
latest_date = 2016-10-05 00:59:59
viewOption = month
defaultValueReplace =
disable_metabox_custom_fields = show
pro-schema-version = 4.0.6
stylesheetOption = tribe
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => week
[3] => day
[4] => map
[5] => photo
)
tribeDisableTribeBar =
hideLocationSearch =
hideRelatedEvents =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
donate-link =
postsPerPage = 30
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 1
recurrenceMaxMonthsAfter = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 01:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 15
debugEvents =
events_filters_layout = horizontal
events_filters_default_state = open
schema-version = 4.0.6
week_view_hide_weekends =
enable_month_view_cache = 1
eventsDefaultOrganizerID = 0
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity = San Francisco
eventsDefaultState = CA
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry = Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone =
tribeEventsCountries =
pue_install_key_tribe_filterbar = 29a8df66fb3eaf4a422f2e2e6764de5af4e3b878
pue_install_key_events_calendar_pro = 6d8cc806875a735a3cbdf80557ce99862a1871be
WORDPRESS TIMEZONE
America/Los_Angeles
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/cm_cbd/epicenter-sf.org/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.0.6

[George]

Thank you for this information! I took a look at the issue in person and can see what you’re referring to; I investigated in-depth for JavaScript errors and could not find any, but what I did notice was the AJAX response for category filters is entirely blank.

This is why the “AJAX Loading” spinner image doesn’t go away, and why the filters don’t work….

Now, unfortunately this sort of behavior is usually the result of a theme or plugin conflict. I say “unfortunately” because the only to test for this is to run through the complete set of troubleshooting steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I would recommend starting with plugin testing, not your theme. After EACH STEP in that process, check back on your events page and try a category filter; does the issue persist? Does it ever suddenly start working along the way in the testing process? If so, when?

The process seems tedious, but fortunately it moves along much faster than it seems.

Let me know if you run through these steps and what you find if so!

Sincerely,
George

[Fernando]

thanks for this, although i am not looking forward to the test. Yesterday, the filters were working, and today it seems to have the same issue. Just curious, does the fact that they worked seamlessly for at least several hours yesterday point you towards the source of the issue in any way?

Thanks,

Fernando

[George]

Hey Fernando,

Thank you for this information. The fact that things worked for a few hours is bizarre, and I’ve never heard of or seen an issue that shows up for a few hours and then disappears for a few.

That could hint at something related to your server, or to something tied to features of other software on your site that is itself integrated closely with the server.

I understand why you’re not exactly excited about all of the testing I recommend, and I’m genuinely sorry that that’s the best step I can recommend at this point! You might find it worthwhile to contact your web hosting provider’s support team before doing all of that testing—I doubt that they could find something related to this issue, and will probably just point you back to us (which is fine!), but they might notice something in the server logs that would be helpful here.

If you do this, let us know what they have to say about these issues—if anything. Otherwise, the on-and-off nature of this issue is bizarre and I would still recommend those troubleshooting steps above.

Thank you for your patience and persistence with this issue!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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