Featured Image in Photo View disappeared

[bettysoo]

Hi there,

I am using a Buildr child theme and have Events Calendar PRO installed on a local dev site build. I was using photo view, and when I attempted to customize the events calendar from within the theme settings, I tried applying a background color in the photo view tab. It did put that color behind the event cards, but it stopped displaying the featured images. I removed the color, but the images are still missing.

How do I get these to show up again? I’ve tried checking the box to display featured images (it was already checked…) and deleting any custom background colors from the Events Calendar within the theme appearance customization settings, but I can’t get the images to return to the photo view!

Thanks for your help.

[Cliff]

Hi, Bettysoo. Sorry you’re experiencing this.

Please understand that we do not provide customization support or theme integration support, per our Scope of Support / Terms.

Additionally, since your site isn’t published, I cannot look into the page’s source code to see if the images are actually loading but just hidden (maybe some accidental CSS?)

Therefore, I’ll have to suggest following these recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts