Fails to save

[Jeffrey Cannon]

I just installed the plug in and it immediately fails to save

[Courtney]

Hi there Jeffrey!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

If your site happens to be on WordPress.com, at this time our plugins (and most other WordPress.org hosted plugins) cannot be installed there.

Thanks again, and we’ll see you in the forums!
Courtney

[Jeffrey Cannon]

I am not a current user. I just downloaded it and it was not responding at all before I was able to use it. So I can’t make a purchase of something that won’t even install and run properly. That’s the definition of a pre-sales question in my book. So you’ve actually answered my question and are not interested in obtaining a new customer.
I think I’ll buy another plug in.

Good luck!

[Courtney]

Hi Jeffrey,

I’m so sorry to hear that. We support our free plugin at https://wordpress.org/support/plugin/the-events-calendar and would be happy to assist you there as needed.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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