Home › Forums › Calendar Products › Event Aggregator › Facebook Not Importing
- This topic has 9 replies, 2 voices, and was last updated 5 years, 10 months ago by Michelle Jensen.
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April 16, 2018 at 6:45 pm #1508718Michelle JensenParticipant
Hey, been loading in new FB pages. I added this one amongst others (https://www.facebook.com/Bartcade/) and it has events. Yet the importer imports nothing! Please advise.
April 18, 2018 at 4:41 am #1510018CourtneyMemberHi there Michelle
Thanks so much for reaching out!
Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.
We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.
If your scheduled imports are still working, then you would need an Event Aggregator license to continue to keep those scheduled imports.
Please let me know if you have any other questions!
Thanks
Courtney 🙂April 18, 2018 at 11:48 am #1510522Michelle JensenParticipantThis reply is private.
- This reply was modified 5 years, 11 months ago by Michelle Jensen.
April 23, 2018 at 11:58 am #1514005CourtneyMemberThis reply is private.
April 23, 2018 at 12:12 pm #1514033Michelle JensenParticipantI did not create the events on FB, other people did. Can I not import other pages anymore??? That was the whole reason I used your calendar so I can create a central place for events across the country for people interested in gaming, comic conventions, etc. If that’s the case than your plugin is no longer of use to me.
April 23, 2018 at 12:18 pm #1514038Michelle JensenParticipantIf that’s the case, can I get a refund?
April 23, 2018 at 12:22 pm #1514043CourtneyMemberHi Michelle
I do understand that frustration. We are still hoping Facebook will work out a solution for others using their Facebook Events API. Until then, you can request a refund.
We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.
Thanks
Courtney 🙂April 23, 2018 at 12:25 pm #1514047Michelle JensenParticipantIve been using the plugin for over a year so Im WAY past the 30 days.
April 23, 2018 at 12:30 pm #1514061Michelle JensenParticipantI’ll wait it out. If I do so for a few weeks and nothing is resolved. Can I still get a refund?
April 24, 2018 at 10:38 am #1515090CourtneyMemberHi Michelle
I don’t have the final say on refunds. Some of the issues around refunds relates to how far back in time that credit card companies allow us to issue refunds. Our refunds representative will work with you when you submit the form.
I do know that if you’d like to swap out the remaining balance of time on your license for another product, we are happy to accommodate that.
Thanks for waiting it out a bit with us. We’re most appreciative.
Thanks
Courtney 🙂May 16, 2018 at 9:35 am #1531845Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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