Home › Forums › Calendar Products › Event Aggregator › FACEBOOK IMPORT ISSUE
- This topic has 3 replies, 2 voices, and was last updated 5 years, 9 months ago by um1tb.
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AuthorPosts
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June 28, 2018 at 3:10 am #1563394um1tbParticipant
Hi,
the plugin does not import events. Can this be fixed?
June 28, 2018 at 8:01 am #1563613CourtneyMemberHi there
Thanks so much for reaching out!
Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.
As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.
This is frustrating for you, and for developers like us. As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events. We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.
Please let me know if you have any other questions!
Thanks
Courtney 🙂June 28, 2018 at 8:09 am #1563622um1tbParticipantHi Courtney,
Thank you for your detailed explanation. As a taxi service the idea was to list events with local business which then would allow us to engage in conversation to use our services and we relied heavily on your plugin to do this as we will be listing event from lots of facebook pages. Doing this manual is just not possible.
Could we cancel the subscription and get a refund. We will use other methods to engage with businesses locally.
Kind Regards
UmitJune 28, 2018 at 10:20 am #1563850CourtneyMemberHi Umit
I’m so sorry that we are currently unable to meet your needs like this.
We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.
If you are interested, we could exchange the remaining time for another plugin.
Thanks
Courtney 🙂July 20, 2018 at 9:35 am #1580203Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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