Facebook import hangs, no joy

[revdano]

When I try to import from Facebook it gets hung up on logging in to Facebook even though I am already logged into Facebook.
How do I fix?

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/when-i-try-to-import-from-facebook-it-gets-hung-up-on-logging-in-to-facebook/

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/when-i-try-to-import-from-facebook-it-gets-hung-up-on-logging-in-to-facebook/

[Jennifer]

Hi Daniel,

Thanks for reaching out! I’m sorry to hear you’re running into this issue.

Have you tried the steps recommended in the other post, including testing for conflicts and reinstalling The Events Calendar? I would also recommend going under Events > Settings > APIs and refreshing the connection or disconnecting entirely and reconnecting (see screenshot).

Let me know how that goes!

Thanks,

Jennifer

[revdano]

Hello Jennifer, thanks for the reply. Yes, it was hanging after pressing “refresh your connection to facebook.”

Just trying again today, I get “Successfully connected Event Aggregator to Facebook” which is good, but then after clicking the Preview button, I get:”There was an error fetching the results from your import: undefined”

I’m not sure what that means. I have successfully done imports in the past. The only thing that’s changed is an updated WordPress and an updated Events plug-in.

Any other ideas?

Thanks!

Daniel

[revdano]

I just tried it again, and it worked. Whew.

[Jennifer]

Hi Daniel,

I’m glad to hear it’s working now! It’s possible there was a glitch on the EA server that was causing the issue. Sorry for the inconvenience there!

Since this thread has been marked “resolved”, I’ll go ahead and close it out. Please feel free to open a new one if you have any further issues!

Thanks,

Jennifer

[Author]

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