Facebook Event Address not Importing Correctly

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  • #952847
    Brian
    Member

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    #952857
    Eric
    Participant

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    #952863
    Brian
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    #952886
    Eric
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    #952892
    Brian
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    Eric
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    Eric
    Participant

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    #952920
    Brian
    Member

    Ok I was able to narrow down the issue.

    Facebook is not returning that information to new Facebook Applications when requested.

    This maybe due to API changes that were suppose to take place at the end of this month.

    We are working on resolving the issue and will update this thread once we have some information.

    If you have an older Facebook plication and can use that ID and Secret the venues should import.

    Thanks

    #953883
    Brian
    Member

    Hello,

    I wanted to let you know we just released a fix to Facebook Events for the Venue and Organizer not importing. Please update to Facebook Events 3.9.2 to resolve this issue, it is available now in your account downloads or by automatic update.

    You can read more about the release here:

    https://theeventscalendar.com/release-events-calendar-pro-facebook-events-edd-tickets-3-9-2/

    Let us know how this works out.

    Thanks

    #954823
    Eric
    Participant

    Thanks, the new update now pulls the venue info from facebook. Everything works now.

    There’s just one thing that I keep seeing on the facebook event import page.

    At the bottom of the page it says “Facebook API Error: Unsupported get request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api”.

    This error keeps displaying, however I don’t think it is actually impacting anything.

    #954979
    Brian
    Member

    Great glad it resolves the Venue import.

    As for the “Facebook API Error: Unsupported get request.” please check out our guide here:

    https://theeventscalendar.com/knowledgebase/facebook-api-errors/

    If you have any questions about that please open a new thread.

    Since this is resolved I am going to close this ticket, but if you have any questions related to this or something new, please create a new ticket for us to help you out 🙂

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