Extra fields on tickets

[Arjan Mulder]

I added some extra fields that customers can fill in when they buy tickets for a event. But this informatie won’t show up on the tickets when they recieved in the mail. Who would help me? 🙂

Also when I’m logged in as a customer and go to the event page, I can see my tickets. I want to see the extra fields that I filled in during the reservation, but when I toggle them the fields are empty (see attached printscreen). I can see this information in the backend of WordPress, but is there a reason why the informatie isn’t visible at the front and?

Hope that somebody could help.

Kind regards,
Arjan

[Victor]

Hi Arjan!

Thanks for reaching out to us! 🙂 I’d be happy to help here.

We have an extension that will add the event and attendee information to the WooCommerce order details > https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

If you want to add additional information to the ticket email, you can do so by customizing the email.php template file located at /wp-content/plugins/event-tickets/src/views/tickets/

We have a great article about customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

Regarding the fields not showing in the My Tickets page, this could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, please make sure you are using the latest versions of our plugins.

Let me know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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