Events Settings Page Broken

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  • June 14, 2016 at 3:11 pm #1127052
    Ben
    Participant

    Could you please fix the settings page? It’s very difficult to tell what is happening when the settings you just made aren’t there when you come back to the page. Can’t tell if the settings aren’t working, or if they just aren’t being saved. This is a serious bug IMHO. Thanks

    June 14, 2016 at 10:41 pm #1127177
    Geoff B.
    Member

    Good evening Gene and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear that you seem to be unable to save your settings properly. This is certainly a bug on your install.
    I would love to help you with this topic.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Secondly, could you tell me if you recently upgraded to the latest version of our plugins or if this is on a fresh install ?

    Best regards,

    Geoff B.

    June 15, 2016 at 10:42 am #1127449
    Ben
    Participant

    This reply is private.

    June 15, 2016 at 1:48 pm #1127546
    Geoff B.
    Member

    Good afternoon Gene,

    Thank you for your answer and for providing your system information.

    After further research, it looks like there is indeed a bug impacting some of our users. I want to apologize for the inconvenience this is causing.
    Our dev team is working hard at making sure that saving settings is possible for everybody.

    You will be contacted as soon as the fix is out.

    In the meantime, I do have a rather radical way to fix this. But it is a bit involved and requires being comfortable using phpMyAdmin.

    You can read about it here: https://theeventscalendar.com/support/forums/topic/eventssettingsdisplay-does-not-save/#post-1126309

    Thank you for your understanding.

    Best regards,

    Geoff B.

     

    June 22, 2016 at 2:17 pm #1130583
    Geoff
    Member

    Hey there,

    Just want to drop a quick note in here to let you know that The Events Calendar 4.2.1 is about to release any moment and it will include a patch for this issue. Please update and let us know if you continue to hit any trouble.

    Thanks so much for your patience while we worked on this!

    Cheers,
    Geoff

    July 7, 2016 at 9:35 am #1136586
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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