Events not showing up

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  • July 13, 2017 at 3:04 pm #1320883
    Tricia
    Participant

    2 iss

    July 13, 2017 at 9:41 pm #1321045
    Geoff B.
    Member

    Good evening Tricia and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about your 2 issues.
    I would love to help you with this topic.

    1. all events not showing up. Shows page 1, then I click page 2 and says none found, but if I click back to page 1, all events show up

    2. Search not working correctly. Search for events near california shows no results but I have numerous events in california

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Secondly, it sounds like the Google Maps API is not setup on your site.
    I would highly recommend doing that to help with issue number 2: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

    Hang in there!

    Geoff B.

    July 28, 2017 at 5:41 pm #1327732
    Tricia
    Participant

    This reply is private.

    August 1, 2017 at 10:45 pm #1329274
    Geoff B.
    Member

    Good evening Tricia,

    First off, I would like to apologize for the delay answering.
    We are currently experiencing a higher level of requests than usual.

    Please rest assured that we are working hard at correcting this situation.
    We appreciate your patience while we try to normalize things.

    I am glad you were able to fix one of the issues.

    As per the number of events showing up being limited to 5, this is actually caused by a setting from the Extra theme. You can see that by temporarily reverting back to a default WordPress theme such as twenty-sixteen.

    Walk over to Extra > Theme options and find the Number of Posts displayed on Archive pages setting.

    Changing that value should fix your issue for good.

    Let me know how that goes.

    Best regards,
    Geoff B.

    August 23, 2017 at 9:36 am #1339231
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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