Events list showing up HTML code

[Davis]

Geoff said our account had access to support, but it still says I cannot post. Our problem is an apparent bug with the plugin. The events list is showing some HTML code and it is only happening on our Live environment. We just launched the site today.

https://www.whyme.org/events/category/fundraising/

[Josh]

Hey Davis,

Thanks for reaching out to us here.

I’ll follow up with Geoff but we typically don’t provide supported accounts for uses in our Non-Profit progream. However, we are happy to try and diagnose any bugs that may exist within the plugins here.

Looking at your site, I’m seeing some odd behavior when inspecting the page with developer tools throughout the site https://cloudup.com/cz2Pv5sd6rT. As a test here, can you verify that this issue on your site persists after following our Testing for Conflicts procedures?

Thanks!

[Davis]

Here is the post where we discussed access to support: https://theeventscalendar.com/support/forums/topic/do-discounted-licenses-get-some-support/#dl_post-1154591

I see what you posted, but the bug I am having doesn’t have to do with CSS, and empty styles don’t do any harm. I add those intentionally during development, but thanks for reminding me to remove them.

The problem with going over Testing for Conflicts is that I cannot replicate the problem on a testing server. It only happens on the live site and the hosting barely handles one WordPress installation. I noticed that it is running on PHP 5.4, could something like that be causing the issue?

[Josh]

Hey Davis,

I apologize for the confusion with the style behavior I pointed out. My assumption there was that there could have been a structural error somewhere else that was causing some of the markup to get off in PHP file somewhere that was causing the event bar to be broken.

The PHP version shouldn’t be an issue there since we do support based on the previous recommended WordPress ranges lower than 5.4 and still used by many hosts.

Other than the PHP versions, is there anything else different between the two versions? Any added content to a before or after calendar HTML section that could have an unclosed element or some improper markup? any snippets or other plugins adding any customizations to the calendar?

Thanks!

[Davis]

There were no changes to the template files, but there were some plugins added and settings changed. What I did to test them out is I cloned the latest version of the Live site (with the bug) onto our beta server. The bug does not appear in the beta server’s copy. I have never seen a problem like this.

[Josh]

Hey Davis,

This one is definitely strange. I’ve downgraded my local install to older versions of PHP and still wasn’t able to replicate the issue you’re experiencing here.

There could still be value in following the Testing for Conflicts procedures since there could be issues in another plugin at the different PHP version which could be causing an impact here.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts