Events List: »Previous« and »Next« loading forever

[Carola Goldt]

Dear Help Desk Team,

clicking on the »next« and »previous« link at the events list view the loading wheel appears and the site is loading forever. This problem appears with and without the PRO version.

Do you have any advice?

Thanks for your help!
Cara

PS: I needed to post in Pre-Sales as I’m not having my Login at hand.

[Victor]

Hi Cara!

I’m sorry you are having that issue.

I would like to help you with the troubleshooting, but we need you to log in with your account to do so. If you are having trouble accessing your account, please contact us via our contact for and we’ll help you get access to it.

In the meantime, you could see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Additionally, it can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Finally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Please log in with your account and link this thread as reference. When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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