Events Calendar Pro – Recurring Events NOT Enabled

[Jason]

I just downloaded Events Calendar Pro but the recurring events feature appears to be switched off. I have version 4.2.4 of Events Calendar Pro and version 4.2.5 of Events Calendar. If recurring events is an in-built feature of Events Calendar Pro – why is it not enabled for me and how do I enable it? Thanks

[Jason]

Attached is a screen shot – there is no drop down for recurrence options

[Geoff B.]

Good evening Jason and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with the availability of recurring events.
I would love to help you with this topic.

By the looks of it, there might be a conflict at play.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As a quick test, could you please temporarily revert to a default WordPress theme such as twenty-fifteen to see if the issue persist ?

Best regards,

Geoff B.

[Jason]

This reply is private.

[Jason]

Hi

It looks like there is an error with the repeater field. Please see attached screen-shot.

[Jason]

This reply is private.

[Geoff B.]

Good evening Jason,

Thank you for the system information and for the login invitation.
Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.

That being said, I still believe this is due do to some type of conflict (in this case Javascript based) that we can pinpoint and hopefully fix.

The next step would be to go through our complete testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

If that’s not possible, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?
Or could you at least temporarily revert back to a default WordPress theme as suggested before to see if that fixes it ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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