Events are being posted twice or even three times

[George]

Hey @Larafarwell,

Thanks for your follow-up here.

This is an interesting issue and I am sorry that it has taken so long for some sort of resolution to come through…I have tried many of the standard approaches for looking into this, to no avail, and so I think that this point that our findings so far could indicate an issue on the level of the server.

Why? Well, I think it’s very telling that the issues do NOT appear on your production site, nor on my own testing site. They only appear thus far on your staging / testing site.

There are numerous things on the level of the server could be a factor. If you are interested in further pursuing this issue, then to help reveal what those specific problems might be I would recommend doing the following steps

1. Post your test site’s “System Information”. I know you’ve shared system information earlier in this thread, but sharing it anew will be helpful just so I can see if anything has changed on your site. (Here is how to post System Information, for reference → https://theeventscalendar.com/knowledgebase/sharing-sys-info/)

2. Download this plugin and install it on your test site ? https://wordpress.org/plugins/wp-crontrol/ Plugins like Facebook Events run their imports on “scheduled” events via the WP Cron function within WordPress. This plugin here lets us manually trigger those events instead of waiting for the scheduled version. This will be very helpful.

3. Once you have downloaded and installed WP Crontrol on your site, go to the Facebook Events page on facebook.com Make a new event there for testing purposes only—I am sorry if this is an inconvenience! But you can delete the event from your Facebook.com page after the next step.

4. Once that new test event on Facebook.com has been published, head back to your test site’s WordPress admin (/wp-admin) and head to Tools → Cron Events

5. On this “Cron Events” page, you should see a list of cron events. Look for one called tribe_fb_auto_import, and then click this event’s “Run Now” link. Here is a screenshot that shows where these things are located, for example (click to enlarge):

6. Once this event has run, go check on your wp-admin Events list.

7. Has the test event that you created in Step 3 been imported?

8. Has the test event that you created in Step 3 been duplicated?

9. If it has NOT been duplicated, then try clicking that “Run Now” link I mentioned in Step 5. Then, look to see if the event has been imported again or if only one instance of it remains.

10. Take a screenshot of the duplicated event if it duplicates…and let me know what you find!

---

These steps may seem like a lot of things to do, but I just wrote many steps to be as detailed in my description as possible. Don’t let the number of steps deter you! 😀 To recap, you essentially would just be doing the following things: install a free plugin, create a test event on facebook.com, run a test import, and then see what you find.

The steps I enumerated above are just a thorough description of each step along the way, but the process here is much easier than it might seem!

Please let me know if you’re able to do these steps, and if so, what you find.

Thank you for your continued patience with this issue!
George

[Nico]

Re-opening the thread so Brandon can continue to post!

[George]

Sure thing—thank you Nico!

Brandon—do keep us posted and let us know what you find in response to the steps I described above 😀

Cheers,
George

[joe farwell]

Thanks guys –

So here’s where I’m at with this. I noticed zero events from Sept 2016 were showing up in dev site so I looked further into the Facebook import settings – The events showed up but I had to manually click on them and then import them – Once I did they showed up only once which is awesome!

HOWEVER

I need these to update automatically, so how do I get this setup??

Thanks!

[George]

Hey @Larafarwell,

Thank you for the udpate!

If you got to the “Cron Events” page I showed in my reply above (assuming you still have that Cron-management plugin installed), then do you see the tribe_fb_auto_import cron event listed there still?

If so, then can you paste your site’s System Information here yet again? I’m sorry to request it again—but enough time has passed since the start of this issue that it is worth looking into those things again, and seeing the complete profile of your system will be very helpful.

Thank you!

Sincerely,
George

[joe farwell]

Hi George,

Thanks for getting back to me. So it seems like October events have fed in automatically from their Facebook account but can you take a look real quick to make sure nothing is out of whack? Thanks! Also, I did not see any Facebook reference in Cron plugin. (screenshot attached)

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/%year%/%monthnum%/%postname%/
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[George]

Thanks for the followup! There is nothing out of line in that system information, which is good—version numbers are all recent, etc.

How are things with these issues, then? What issues persist?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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