Eventbrite ticket Information no longer showing / cannot import events

[Barry]

There is no ignored tab showing next to published on the events admin page

My apologies, I was off track here. In this case, you would trash and then delete completely before attempting to re-import.

These events were showing tickets prior to your last update, so it looks like something corrupted the data?

It sounds like that is possible, we’re looking into this.

We have been unable to import events via your plugin since the update, so I can’t complete the tasks as you suggest below.

Let’s see if we can get this part working again.

It’s looking like that some of the underpinning mechanics we recently changed are not working in various hosting environments. In a couple of cases, though, we’ve had success by switching back to the previous system.

Can you try uploading and activating this plugin? It contains a small amount of code to help with this and it’s possible it will restore your ability to import new events (if it does help, that will also give us a better indication as to what the underlying problem is).

[Alex Petrie]

OK, I uploaded the temporary plugin – Event Aggregator ‣ Restore Cron Based Processing

Checked the following event was deleted / removed from trash – 2018-12-14: Introduction to Self Employment

After hitting import(1), I was immediately returned to the Events Import screen (back at the beginning- Select Origin), but the event had been imported along with ticket info

http://www.businessfactorynt.co.uk/event/introduction-to-self-employment-100/

To double check I then selected hide and ignore / delete permanently on the same event and then repeated the process selecting two ‘new’ events:

2018-12-14 – Introduction to Self Employment
2018-12-18 – Introduction to Self Employment

As before I was returned to the Events Import screen (fairly quickly) and both events had been loaded along with ticket info

http://www.businessfactorynt.co.uk/event/introduction-to-self-employment-104/
http://www.businessfactorynt.co.uk/event/introduction-to-self-employment-100/

I then thought to check on a current event – http://www.businessfactorynt.co.uk/event/beginners-facebook-for-business-6/

But the preview only goes back to 2018-09-24 and this event is on 2018-09-04 is this something I can fix via settings?

In the meantime I tried re-importing:

2018-09-24 – How to Tender – Construction
http://www.businessfactorynt.co.uk/event/how-to-tender-construction/

But no ticket info was added, so is it a case of events need to be deleted first?

[Alex Petrie]

I thought Id also try an import via url, e.g.

https://www.eventbrite.co.uk/e/introduction-to-self-employment-tickets-47773388491

I had to to update the url to .com but it worked, complete with ticket info

However I did notice one oddity – When using quick edit to categorise the event the summary page showed fields getting mixed up (see attached) This went after refreshing the page but was a little confusing.

[Barry]

But no ticket info was added, so is it a case of events need to be deleted first?

Yes: for events that have already been imported I think – at least until the developers can investigate and figure out a longer term fix – it will be necessary to delete completely and re-import.

I had to to update the url to .com but it worked, complete with ticket info

This one we were aware of already and a fix should arrive shortly, however that is indeed currently the best way to workaround this issue.

When using quick edit to categorise the event the summary page showed fields getting mixed up (see attached)

I can’t immediately replicate (and your screenshot makes me wonder if another plugin is adding columns – and perhaps is triggering this).

We’d be happy to look in more depth but it would be best to create a new topic for this, as it’s a pretty distinct problem from the one you originally reported.

Thanks!

[Alex Petrie]

Thanks for the response.

What about the issue of the preview only going back to 2018-09-24 (although that did total 50 events from the one furthest in the future)

How do I preview earlier events without looking up URLs?

[Barry]

Just to confirm (as I don’t have the same range of data in my test account as you have on your live eventbrite.com account) – you aren’t seeing pagination links below the preview list that will let you access those earlier events?

[Alex Petrie]

Yes, I have pagination links

50 events are loaded, counting back from the event farthest in the future, but that means the more recent events are not visible.

I need to be able to see the next events

Thanks

[Barry]

OK, I see what you mean. I’m just checking in with the dev team on this, it seems like it may be a limitation of the Eventbrite API but I want to get clarity on that.

Right now, though, I’m afraid you will probably have to import by specifying specific URLs for anything outside of that range.

[Barry]

So to confirm, I’m afraid there is currently no way of working around the 50-event import limit (or forcing it to look at the next upcoming event onwards rather than the furthest-event-in-the-future backwards).

We’re aware this is problematic, and are evaluating possible solutions. Once we have something in place for this, we’ll certainly post an update it here.

[Alex Petrie]

I have started to re-import some of the events but the ticket information does not always show:

How to start a profitable eBay business

LinkedIn Workshop

The two events above have been re-imported, why would the ticket info show some of the time and not others?

[Alex Petrie]

Also, images are not being imported from Eventbrite

[Barry]

On that last point (images not being imported): there is a known bug which is resolved by adding an Event Aggregator license key.

I see that you have such a key associated with your account; can you confirm if you’ve added it to your settings? If you did, mind linking me to one of the relevant events (and the matching event on eventbrite.com/.co.uk)?

Thanks!

[Barry]

http://www.businessfactorynt.co.uk/event/how-to-start-a-profitable-ebay-business-5/
http://www.businessfactorynt.co.uk/event/linkedin-workshop-15/

That’s odd indeed. Right now, I can see tickets for the second of those but not the first.

Are you comfortable sharing a database dump to help us examine things in greater detail? There are a few ways to do this, but one is to use the Duplicator plugin (and share the resulting file via Google Drive, Dropbox or some similar service).

[Alex Petrie]

Whee would I find my Event Aggregator license key?

I have access to keys for The Events Calendar PRO and The Events Calendar: Eventbrite Tickets but don’t see one for the Event Aggregator ?

[Alex Petrie]

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